Total Time Available
WEEKENDS
Total Time Available
WEEKENDS
November – January Availability
Rotation C
9AM-8PM PST
8AM-6PM PST
8AM-9:30PM PST
Rotation D
10AM-9:30PM PST
8AM-6PM PST
8AM-9:30PM PST
Contact Centre Representative: GEC Educator – Remote | British Columbia, Canada
About This Team
The Guest Education Centre (GEC) is the contact centre for lululemon and is our vital frontline connection with our guests through a variety of channels in North America. At the GEC we see 10,000+ interactions per day across 4 channels; phone, live-chat, email, and text.
The Opportunity
We are currently hiring into seasonal roles starting as early as August 2023, and ending in February 2024. The GEC Educator role is a remote, work from home position that allows you to work independently while problem solving resolutions through authentic connection. At lululemon, we’re committed to enabling our employees to maximize their potential in every aspect of their lives. As a GEC Educator, you will work closely with your Team Lead to master Guest Experience and drive your continued growth and development at lululemon.
The Pay
Our GEC Educator base pay ranges from$17.20 – $23.77 CADdepending on location and level of experience. Our target bonus is an additional $2.50 per hour, bringing our total target compensation range to $19.70 – $26.27 CAD. We also offer a full hardware setup and a fixed Wifi reimbursement.
Beyond-the-paycheque
lululemon offers benefits that support happy and healthy employees & families, work-life balance, time away, and money to achieve goals outside of work. lululemon’s benefits strategy aims to provide personal growth and success to all employees and includes benefits such as:
Note: Availability of the incentive programs, benefits, and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
The Role
As a GEC Educator, you will:
Qualifications
Schedule (Candidacy is dependent on ability to meet availability requirements):
Hours Expectations For Canada
Work From Home- Hardware & Location Expectations
Network Requirements
Desk Requirements
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
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