eTeam Looking for Production Support Analyst at Montreal, Quebec, Canada Full Time

Job title:- Production Support Analyst

Duration:- 12 Months

Location:- Montreal, QC

Mission And Objectives

• Provide application and technical support to the critical 24×7 Loans and Trade Finance
• applications.
• Act as a subject matter expert on application architecture, disaster recovery, infrastructure
• integration.
• Follow Information security and adhere to governance framework for the applications in
• the platform
• Participate in the Safety and Trust project and managed the Credits and Trades server
• obsolescence and vulnerabilities

Main Responsibilities

• Responsible for production support of Client Loans and Trade Finance applications
• Responsible for production support, follow-up of application developments, and flows between Client Loans and Trade Finance applications and other back-office systems.
• Participate in technical projects related to Financing Solutions platforms
• Assist sponsors and project teams to identify business needs and define functional specifications.
• Work closely with IT Global Banking teams to produce technical specification documents.
• Responsible for coordinating and fulfilling projects support tasks, as well as providing status reports.
• Transversal and Framework
• Maintain application and systems as per the Information Security guidelines.
• Ensure data protection regulations are implemented from a data security standpoint.
• Maintain monitoring, capacity planning and performance tuning of financing solutions applications components
• Understand document the business process and data flow.
• Lead the Change Control review meeting to ensure data quality and coordinate approvals
• Manage the cyberark bypass controls and assess for resolutions

Requirements

Training and occupational experience

• Bachelor’s degree or higher in Computer Science or related fields.
• Must have at least one of Shell/Perl/Batch/Python scripting skills
• Well versed with incident/problem/change management process
• Excellent verbal and written communication skills
• Good documentation skills – advanced knowledge of Excel, Word , PowerPoint
• Good understanding of Java J2EE applications
• Good to have infrastructure, MQ, WebSphere, ToClientat knowledge
• Good to have ITIL foundation knowledge/certification
• Experience with Unix/Linux/Windows servers.
• Experience with application deployments and installations
• Knowledge of SQL/Pl SQL
• Knowledge of Tools like Jira, ITSM, SN
• Strong multitasking skills and ability to reprioritize tasks

Essential Specific Requirements

• 24/7 availability during On-Call schedule
• Good understanding of Service Now or similar tool and the service management processes
• Understanding of data protection principles
• Ability to work independently within a team

Skills And Behaviours

• Problem solver
• Manage multiple priorities
• Innovative and Agile