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Infrastructure Specialist
Date: Sep 18, 2023
Location: Toronto, ON, CA
Company: Hudbay Minerals
Role Title
Infrastructure Specialist
Reports To
Manager, Shared Services Infrastructure
Manager Once Removed
Chief Information Officer
Direct Reports
Nil
Job Type
Full-time, permanent
Location
Toronto
About Hudbay
Hudbay (TSX: HBM)(NYSE: HBM) is a Canadian diversified mining company with long-life assets in North and South America. Our operations in Cusco (Peru) produce copper with gold, silver and molybdenum by-products. Our operations in Manitoba (Canada) produce gold with copper, zinc and silver by-products. Hudbay’s organic pipeline includes copper development projects in Arizona and Nevada (United States), and our growth strategy is focused on the exploration, development, operation, and optimization of properties we already control, as well as other mineral assets we may acquire that fit our strategic criteria.
Copper is Hudbay’s primary metal, representing approximately 60% of our revenues. Copper is one of the critical metals needed for the global transition to a low-carbon future. The demand for copper is expected to grow with the increased use of the metal in renewable energy sources, energy storage and the electrification of vehicles. Our leading organic growth pipeline provides significant long-term copper optionality to add to our production profile to meet the anticipated increase in copper demand.
With over 90 years of continuous operation, Hudbay stays strong by building on traditions and knowledge, remaining current through ongoing learning, adapting to new influences and embracing new opportunities. We know that committing to safety, embracing diversity, sharing skills, rewarding performance and encouraging a healthy work-life balance can help our people and our company make giant strides.
Mission
We create sustainable value through acquisition, development and operation of high quality, long life deposits with exploration potential in jurisdictions that support responsible mining. The regions and communities in which we operate benefit from our presence.
Purpose Of Role
This role is the top tier of support for server, network, and infrastructure support.
The successful candidate will deploy the release of new technologies as well as designs, installs, configures, maintains, and performs system integration testing of PC/server operating systems, and related utilities/hardware. Responsible for troubleshooting server and network problems reported by users. Researches, evaluates, and recommends software and hardware products. Supports web access and electronic messaging services and maintains a secure systems environment. Provides new hardware specifications to users based on application needs and anticipated growth, installs new servers/network and maintains the server/network infrastructure.
Role Accountabilities
- Infrastructure Support
- Administer and oversee the operations of the physical and logical infrastructure within all data centers.
- Maintain a system update program that address identified risks and business security requirements for operating systems and infrastructure.
- Administer the process of gathering, analyzing, and assessing the current and future infrastructure landscape, as well as provide a realistic overview of infrastructure health in the business unit environment.
- Develop budget projections based on short- and long-term goals and objectives.
- Monitor and report on compliance with IT policies, as well as the enforcement of policies within the organization.
- Works with business operations teams to ensure good coordination of IT changes without impacting business processes.
- Propose changes to existing policies and procedures to ensure operating efficiency and regulatory compliance.
- Provides oversight for the operations and support of IT systems that fulfill the needs of the business and provides input to the Manager Shared Services Infrastructure as well as to peers responsible for other aspects of Infrastructure and Operations(I&O).
- Architecture/Engineering Support
- Consult with IT and business stakeholders and security staff to ensure that infrastructure impacts are factored into the evaluation, selection, installation and configuration of hardware, applications and software.
- Research, evaluate, design, test, recommend or plan the implementation of new or updated hardware or software, and analyze its impact on the existing environment; provide technical and administrative expertise for the administration of network and infrastructure tools.
- Develop and implement infrastructure controls and configurations aligned with security policies and legal, regulatory and audit requirements.
- Operational Support
- Maintain a knowledge base comprising a technical reference library, service catalog and disaster recovery manual.
- Manage infrastructure projects and provide expert guidance on infrastructure matters for other IT projects.
- Administer and review audit trails, system logs and other monitoring data sources periodically and ensure that they are in compliance with policies and audit requirements.
- Perform security testing procedures with the Security team to verify the security of systems, networks and applications, and manage the remediation of identified risks.
- End User Support
- Walk business users and peers through problem solving process.
- Follow up with customers, provide feedback and see problems through to resolution.
- Ensure proper recording, documentation and closure on incidents/changes.
- Act as the top tier of support function and escalate to third party service providers where applicable and appropriate.
Experience And Qualifications
- 3-5 years experience working in systems administration focusing on the design, implementation and support for networks, and other IT infrastructure
- 3-5 years experience administering both Linux servers and services, and Microsoft products such as Windows Server, SQL Server, Microsoft 365, etc.
- 3-5 years experience supporting VOIP services and hardware
- 1-3 years of experience working AWS infrastructure (EC2, S3, AWS Networking)
- Experience in a customer facing environment
- Strong written and oral communication skills including the ability to communicate complex technical concepts to a non-technical audience
- Experience integrating Industrial Control Solutions (ICS) within existing environments
- Mining/Manufacturing industry experience is an asset
- Post-Secondary qualifications in Computer Science or related technical discipline or equivalent work experience
- ITIL Certification is an asset
- AWS Certification is an asset
- MCSE/MCP Certification is an asset
Knowledge And Skills
- Demonstrated ability to administer server virtualization using VMware
- Demonstrated ability to administer Windows 2012 R2 to 2019
- Working knowledge of Active Directory, DNS and DHCP
- Working knowledge of Citrix backend infrastructure
- Working knowledge of firewall and security appliances
- Working knowledge of ServiceNow is an asset
- Working knowledge of Microsoft Azure AD is considered an asset
- Knowledge of IAM is an asset
- Strong written and oral communication skills including the ability to communicate complex technical concepts to a non-technical audience
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Ability to administer Veeam Backup & Replication an advantage
- Spanish language skills an advantage
Travel
20% to 30% travel – site visits and conference attendance, as needed.
Why Hudbay?
- At Hudbay our values of Dignity & Respect, Caring, Openness and Trustworthiness are embedded into our culture by the way we work and how we interact with one another.
- We pride ourselves in providing our employees with competitive total rewards that include:
- Annual performance bonuses
- Health benefits for you and your family, with a health spending account
- Company paid insurances for Life, Spousal and Dependent Life, AD&D, Critical Illness, and Short & Long Term Disability cover
- A Defined Contribution pension that includes company contribution and additional matching of your voluntary contributions
- An Employee Share Purchase Plan with contribution matching
- We support our employees in their individualized wellness journeys by providing a yearly Wellness Subsidy of up to CAD $1,000
- Hudbay gives back to the community with its employee charity matching program for eligible charitable donations made by employees
- Regular performance appraisals to acknowledge our employees for their contributions, strengths and work well done
- The opportunity to work out of our Platinum Class A and Platinum BOMA BEST® Certified office building in Toronto’s South Core Business District conveniently located beside the newly renovated Toronto Union Station
This role is eligible for flexible working arrangements, allowing you to balance remote work with time in the office.
Applications will be accepted until 11:59pm EST on October 1, 2023.
Hudbay is committed to providing an inclusive and accessible candidate experience. If you require accommodation during the recruitment and selection process, please let us know.
We thank all applicants for their interest. Due to the volume of applications received, we will only contact candidates selected to advance in the recruitment process.
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