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Is this job for you?
Do you believe in putting the customer first?
Do you have outstanding organizational skills?
Are you a team player and do you have an incredible sense of leadership?
Are you good at building relationship?
WELCOME HOME!
The Brick is actively seeking to expand our corporate operations team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience at our corporate office!
You will be responsible to provide Operations and Merchandising support to the Sr. Director of Stores by working with the Regional Operations Teams to drive performance and consistency in Operations for the company in these key areas of focus: Customer Service Performance; Operational Performance; Merchandising Performance; SG&A Performance; Training and Development; Health and Safety and execution of all Operations related programs.
Responsibilities
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Drive to reach benchmarks for Customer Service performance tracking and monitor locations to ensure we are achieving these targets.
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Monitor daily, weekly and monthly operating reports, including Dashboards, Shrink & Write-offs, Labor, Cycle Counts and E1 Operating reports to identify locations that are underachieving, providing direction/support to the Regional team on solutions.
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Provide merchandising support and develop training initiatives and programs to improve instore shopping experience.
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Responsible for controllable cost lines on the P&L. Work with Directors and Regionals to ensure stores are meeting budget, provide explanations on variances and challenge for improved results.
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Develop all Operations related training material and education of programs to increase service and operational performance. This includes but is not limited to our weekly training calls, Operations “Captain Clarity” and Brick U modules.
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Development and maintenance of all Operations and Merchandising related process and policy documents.
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Accountable for the consistent execution of all operations related policies and programs.
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Ensure compliance on all Store Audits; assist with the ongoing improvement of this process.
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Project management of all operations related rollouts.
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Development of all operations related direction; DSU’s and answer Q&A’s.
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Other duties as assigned periodically.
Qualifications
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Minimum high school diploma or equivalent, post secondary education an asset.
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4-5 years supervisory or management experience in a retail environment required.
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Proven track record in operations and customer service.
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Well versed in Word, Excel and PowerPoint would be an asset.
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Good oral and written communication skills.
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Ability to work under pressure and handle multiple tasks and deadlines.
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Ability to develop staff through coaching, mentoring and training.
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Excellent time management skills and work ethic.
Why The Brick?
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Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family
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Competitive pay
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Paid training
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Career progression program
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Access to free personal development training
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Employee discounts & Personal “Paid” days off
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Be a part of Canada’s largest home furnishings retailer! We welcome all abilities to apply.
The Brick is committed to accommodating applicants and associates with disabilities. Should you require accommodation to participate fully in the recruitment process, please email careers@thebrick.com.
We thank all those who apply; however, only those applicants chosen for an interview will be contacted.
Connect With Us! (https://careers-thebrick.icims.com/jobs/27732/national-operations-manager/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834471194)
ID2023-27732
Posted Date12 hours ago(8/8/2023 12:50 PM)
of Openings1
Job LocationsCA-AB-Edmonton
Job CategoryOther
Position TypePermanent Full-Time
