Log In
Sign Up
Position Description
We are hiring a Technical Training Manager. In this position, you will be responsible for supporting the uptime of the rapidly growing electric vehicle and diesel fleet in North America. Facilitate electrical, diesel, vehicle, and powertrain technical training courses for service technicians of the Volvo Trucks and Mack Trucks dealer network and select fleet customers in the US and Canada. Manage the day-to-day operations of the regional technical training center for the Group Trucks North America’s (GTNA) training Academy (Trucks Academy).
Your responsibilities in this role will include (but not limited to):
- Facilitate in-person and virtual training courses in alignment with corporate communication and brand policies, guidelines, strategies, images, and messaging to drive the ultimate Volvo Trucks and Mack Trucks dealer and customer experience.
- Facilitate training for function, safety, diagnosis, repair, replacement and maintenance of all Volvo Trucks and Mack Trucks and proprietary components.
- Be familiar with function, repair, and maintenance of third-party vendor components in Volvo Trucks and Mack Trucks.
- Manage the maintenance, repairs, and professional appearance of assigned training center facility to include equipment, components, tooling, workshop and classroom, course materials and supplies.
- Work with other members of the Trucks Academy to design and develop training content.
- Participate in train-the-trainer events to learn new course content and delivery methodologies.
- Partner with members of Dealer Development to ensure dealers follow the safety protocols, necessary equipment, and special tooling requirements to service EVs as outlined in the EV Dealer Requirements.
- Adopt new learning technologies as they become available and are integrated into the curriculum and delivery platforms.
- Master competency in Mack Trucks and Volvo Trucks operations, maintenance, diagnostics and repair of all chassis, powertrain, and vendor systems.
- Achieve and maintain Volvo Trucks and Mack Trucks Master Tech certification.
- Travel domestically and internationally to facilitate onsite training courses at dealer locations, customer facilities and other Trucks Academy training centers.
- Actively pursue and participate in training and education activities that improve technical product knowledge and presentation/facilitation skills.
- Other duties as assigned.
Critical Competencies
- Customer Focus
- Communicates effectively
- Builds Networks
- Action Oriented
- Collaborates
- Drives Results
- Standing Alone
- Self-Development
- Technical Learning
- Peer Relationship
- Perseverance
- Integrity and Trust
- Learning on the Fly
Who are you?
- You have a 310T Truck and Coach Technician Certification
- You have a c ertification in Electric Vehicle diagnosis, repair, and maintenance
- 3-5 years of experience in the heavy-duty or medium-duty truck, automotive, construction, agriculture, or other capital equipment industries
- Adult training certification preferred, or equivalent experience required
What else?
- Frequent domestic travel is required.
We believe in the importance of diversity and inclusiveness to make us a stronger and better organization. The motivation and passion to support our customers set us apart from others that want to be like us. Our company culture is how we interact with each other, with our customers and society. It is the foundation on which everything else is built. We embrace new ideas and constantly challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions.
Our technology sets the standard – our people make the difference all day every day .
About Us
This job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done.
Volvo Trucks, founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.
By joining our North American Group Truck brands (Volvo & Mack), you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.
Auto req ID
143428BR
Organization
Mack Trucks & Volvo Trucks
State / Province
Ontario
City/Town
Vaughan (Greater Toronto Area)
Employment/Assignment Type
Regular
Travel Required (maximum)
Frequent Travel
Functional Area
Competence Development
Last application date
23-Aug-2023
