Job Title: Field service technician
Location: Richmond, BC
postal code : V6V
area code : 604,778
Permanent position; Full time
Hybrid model 3 days in office
Tentative Start date: ASAP
Keywords; #Field.service.technician; #Troubleshooting ; #Electric.vehicule.jobs
As a Service Technician, your responsibilities include:
Respond to internal and external customer calls ;
Provide technical service and maintenance assistance at customer sites.
Assist field service technicians with technical issues ;
Responsible for installing, maintaining and repairing field equipment and providing technical training.
Validate and analyze requests in depth to resolve issues;
Follow up on resolutions and collect relevant information
Arrange calls with external customers and assist them in resolving their technical issues;
Update and track ticket information
Assist technicians to guide them remotely in resolving issues;
Redirect more complex issues to the department supervisor;
Assign and escalate requests
Document case resolution in the troubleshooting chart ;
What you need to succeed:
Experience in heavy industrial mechanics (diesel, hydraulic, electrical, electronic);
Electrical diagnostic skills
Good knowledge of computer systems
Automotive background 5 years +
Red seal or master grade certificate (asset)
Bilingual (asset)
Skills:
Good teamwork – customer service
Education and experience :
AEC in Electric Vehicle Technology or other related training;
Minimum of 4 years experience in customer support;
Minimum of 3 years of system level problem diagnosis and troubleshooting.
Experience in the automotive field 5 years or more
Entre autres, vous serez responsable de :o Accueillir les clients;o Rédiger des devis de réparation;o Compléter l’estimation;o Expliquer au client...
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