What You’ll Do:
Proactively maintain and support Salesforce and other GTM systems
Resolve baseline system support requests which come into the Business Operations queue and escalate as needed
Maintain and monitor optimal system performance and uptime to support the Sales and CX teams
Resolve system or integrations issues/incidents timely and with urgency as they arise, using technical skills and critical thinking to diagnose and solve
Identify root-causes of system issues and recommend long-term solutions to enhance system reliability
Assist with key projects and initiatives as part of the Business Operations and Analytics team.
Collaborate closely with the Sales Operations Lead and Sales Systems Manager to implement configuration changes and release updates as needed
Propose efficiencies to help streamline our opportunity to order process for both Sales and CX
Work collaboratively with internal stakeholders and third-party vendors to help gather information and delegate tasks
Develop and apply effective change management practices such as testing, peer review and documentation to prevent deployment issues and enhance governance across the organization
Assist the Sales Operations team with day-to-day opportunity-to-order support.
Assist with quote calculation and process support cases which come into the Business Operations queue
Collaborate with finance, leadership and other stakeholders to ensure process compliance and order integrity
Help maintain and enhance data hygiene in Salesforce, Zuora and other GTM systems
What You’ll Bring:
Bachelor degree preferably in computer science or business administration
1+ years of work experience in similar technical or sales operations role (co-op experience welcome)
Experience working in fast-paced environment with changing needs
Software industry experience preferred, specifically using Salesforce
Proven ability to work collaboratively with a variety of internal stakeholders
Bonus Points:
Experience working with Salesforce CPQ or Zuora CPQ
Experience working with Google Sheets or Microsoft Excel
Experience with distributed Java programming, REST API and microservices
Knowledge of API, Webhooks, Callbacks and automation scripting
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