Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money’.
Relay is entering an exciting new chapter of growth. We’re looking for more Customer Experience Specialists to help us scale our Customer Support engine. This is a unique opportunity to support our growing customer base and become a product knowledge expert in all things Relay and fin-tech.
Joining Relay, means an opportunity to make a huge impact building solutions with the potential to reach 29 million small businesses across North America. If you thrive on growth and solving real customer problems, we want to hear from you! Please note that we are a hybrid environment and choose to collaborate in our Toronto office 1-2 times a year.
For this role, we’re only looking for candidates who are located in Vancouver, or the surrounding Greater Vancouver Metropolitan Area. Also, while working hours for this role are 9 AM – 5:30 PM PST Monday to Friday, we are looking for people who have flexibility and are open to working weekend shifts in the future.
What You’ll Be Doing:
Who You Are:
Bonus Points:
Our Commitment To You:
The Interview Process:
Research shows that women-identifying and other marginalized individuals tend to only apply when they meet 100% of the qualifications; if you don’t have all the listed qualifications, we encourage you to apply anyway!
What’s Important to Us:
At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal-opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills.
We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your People Team contact, and we will work with you to meet your needs.
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