POSPRO Financial Looking for Marketing and Customer Experience Specialist at Remote Full Time

Overview

Over the last 25 years, our company has become a leader in providing financial solutions that help Canadians purchase their dream toys. We hold a strong expertise in the B2B Market utilizing our relationships with a very large network of Auto, Marine, RV and Powersports Dealerships. Today we process over 7000 credit applications in Ontario expanding to a National Market. We are looking for our newest team member to help us build a more customer centric strategy and expand our B2C business by way of research, consultation, and project management.

Responsibilities

The customer experience manager will be tasked with helping our business build a relationship directly with consumers in Ontario eventually expanding into a National Market.

This is a new role, and the candidate will have input on the direction and expectations generated. The primary function in the initial phases of the project will be to research and monitor our competitive landscape to gain an understanding of our business challenges. The next phase will entail partnering with key stakeholders to create and implement marketing strategies to address the challenges and goals specifically related to our B2C division.

The marketing manager/CX specialist will be called on to Strategize with sales, operations, and product teams to identify, initiate and execute promotions, sale events and product marketing campaigns.

A successful Candidate will:

• Have 5+ years of proven record of experience in growth marketing
• Demonstrate solid project management skills; an ability to lead and collaborate with cross-functional team members, prioritize high impact activities, and keep complex projects moving forward
• Stay intellectually curious and maintain a user-centric thinking,
• Have experience taking a concept from idea to launch; and be willing to roll up sleeves where needed
• Interact regularly with customers, buyers, and sellers, to better understand their needs and advocate development of integrated business strategies that build stronger customer loyalty.
• Prepare and present regular marketing update to management, outlining new or upcoming programs and communicate tactics that will be executed.
• Experience in any of the noted Sales/Dealership environments would be considered an asset- Marine, RV, Auto, Powersports, Motorcycle.

Educational Requirements & Qualifications:

• Bachelor’s Degree or equivalent experience required. Two (2) to four (4) years in advertising or marketing experience preferred.
• Degree or Related experience in Programming, SEO and Retargeting initiatives would be beneficial
• Ability to analyze research data, apply to business challenges, develop, and successfully implement objective-driven action plans towards meeting KPIs.
• Excellent written and oral communication skills
• Excellent leadership and management skills
• Excellent interpersonal and relationship-building skills
• Outstanding judgment
• Ability to represent the company in a professional and positive manner
• Project planning and multi-tasking skills
• Creative thinker and planner
• Ability to work independently and with minimal supervision while maintaining a high level of quality work and output
• Proficiency in using the Microsoft Office Suite of software, companion google applications (Docs, Sheets, Slides etc) and digital marketing tools
• Some travel may be required.
• Adaptability and ability to be part of a rapidly growing environment
• Entrepreneurial mindset with a passion in finance

Reasons to Apply for this role

• A close-knit operation with amazing growth opportunities for your personal development
• Access to our CE program through LinkedIn Learning
• Competitive compensation based on experience and proven abilities
• Participate in Monthly Bonus program based on gross sales
• Remote/Flexible work location allowing you to work from any location with viable internet
• Exciting and dynamic environment with a great leadership team
• Strong positive culture with opportunity to attend many “outside” social events
• Access to Dealership/Manufacturer events and some of the largest trade shows on the continent.

Job Types: Full-time, Fixed term contract

Salary: $75,000.00-$85,000.00 per year

Benefits:

• Casual dress
• Company pension
• Extended health care
• RRSP match
• Work from home

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Our company works with customers in a remote environment. Our office space is open by appointment only reducing the risks related to engaging with the public directly. We believe strongly in and follow all government regulations.

Work Location: Remote