Distress Centres of Greater Toronto Looking for Program Coordinator at Golden Valley, Ontario, Canada Full Time

408- HELP

Position Overview: The Program Coordinator supports the management of volunteer resources and program delivery including record keeping, supervising volunteers, screening, training and onboarding new volunteers, providing on-call coverage and helpline services/program coverage as needed.

Reports to: Program Manager, Inbound

Responsibilities And Functions

Responder Screening:

• Schedules and interviews volunteer candidates
• Conducts volunteer reference checks
• Supports administrative onboarding process

Responder Training

• Conducts training at volunteer training sessions
• Orients new volunteer responders to processes, policies and expectations of organizations
• Coordinates and supports 1:1 training sessions with responders

Volunteer Responder Supervision & Recognition

• Participates in the supervision and recognition of volunteers as per a decentralized volunteer resources model: ensuring policies and procedures are followed, participating in volunteer intake, supervision, database/record keeping, etc.
• Monitors volunteer responder hours and commitment
• Provides supervision and feedback to volunteer responders
• Monitors and ensures volunteer schedule is up to date, accurate and all programs have appropriate coverage
• Support student placement and supervision, as required

Program Coordination

• Monitors iCarol (or other database systems) to support program staff with coverage and all program needs
• Ensures queues are properly managed, responds to crisis calls when appropriate
• Ensures written feedback for calls reports in completed, ensures ongoing quality control and management
• Database management, accurate and timely volunteer metrics
• Volunteer files are opened, closed and managed consistently
• Support volunteer responders with remote set-up and other technological needs
• Supports program reporting and statistics, as required
• Consults with Manager, Inbound Programs concerning the appropriate management of service users and the on-going monitoring of quality control of volunteer responders

Other Duties

• Supports DCGT activities as needed
• Participates and supports funding applications as needed
• Ensures policies and procedures are adhered to at all times
• Provides on-call coverage to priority and local lines, as required
• Required to communicate and relate to others in a workplace in a positive, open, honest and respectful manner
• Other duties may be assigned from time to time

Qualifications

• Post-Secondary education in social work or other related field
• Minimum 1 year of experience in distress/crisis line setting
• Good interpersonal skills and the ability to work on a small team
• Ability to perform a variety of tasks
• Basic computer skills including word processing and database management
• Knowledge of mental health issues and community resources
• Ability to work independently and make decisions in compliance with agency protocols and guidelines
• A flexible schedule to cover overnights, weekends and some evenings as needed

Hours of work: F/T, M-F, 12pm – 8pm, flexing hours for evening or weekend training sessions and as needed.

Distress Centres is committed to diversity and encourages applications from all qualified candidates. Applications should include both a cover letter and resume and be sent by email for consideration no later than midnight on Monday, October 9, 2023. We thank all applicants for their interest, but will only be contacting those candidates considered for an interview.

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