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Parts Journeyperson – Job Description The Opportunity Leavitt Machinery is recruiting for an experienced Parts Journeyperson to join our dynamic team. Within this role, you will be responsible for supporting key Parts customers, gaining experience managing a wide variety of parts while providing a high level of customer service. You will provide ongoing technical and sales support to external customers, as well as the internal Service department and Technicians, ensuring customer satisfaction, the achievement of location revenue targets, and inventory effectiveness.
Essential Duties & Responsibilities
As the Parts Journeyperson, you will be responsible for managing parts customers, sourcing and purchasing parts, maintaining inventory levels, and providing parts quotes and sales, while ensuring a high level of customer satisfaction at all times. Day to day, your role will include the following:
- Maintain regional revenue and margin targets
- Manage relationships with parts customers, providing seamless communication and follow-ups to ensure customer satisfaction
- Provide parts availability and pricing to our customers, offering multiple solutions when available
- Take incoming phone calls from customers, completing their requests in a timely manner
- Provide technical and sales support to parts customers and the Service department
- Follow-up on outstanding quotes, working to close open orders
- Communicate effectively with internal stakeholders, including parts support teams
- Manage inventory, including Identifying and requesting parts that should be added to location inventory to meet customer needs
- Source and purchase parts accurately and efficiently
- Ensure all warehousing standards and practices are maintained
- Participate in the training and mentoring of additional personnel when hired, contributing to the growth and development of internal teams
- Uphold corporate Parts & Service agreement
The Ideal Candidate
You possess strong communication skills and organizational skills, with a keen eye for detail. You have a sense of urgency, paired with the ability to prioritize your work to ensure tasks are completed while delivering a high level of customer service. You take pride in understanding customer needs, always providing them with a solution and your support.
- Red Seal Parts ticket required
- 2+ years of experience in the heavy duty/ forklift industry
- Previous sales or related industry experience is considered a strong asset
- Mechanical knowledge of the heavy machinery or parts industry strongly preferred
- Strong computer skills, including proficiency with Microsoft Office (Excel, Word, and Outlook)
- Excellent communication and relationship-building skills, including partnering with internal and external customers in a clear and professional manner
- A resourceful team player who is comfortable working in a dynamic and fast-paced work environment
About Us
As a company that is constantly evolving and striving to be a leader in our industry, we offer employees the opportunity to grow with us. We value dedication to continuous improvement and learning, a strong work ethic, social and personal responsibility, and work-life balance. Leavitt Machinery employees enjoy competitive wages, comprehensive benefits coverage, an RRSP matching plan, and ongoing training and professional development.
Does Your Career Need A Lift?
To be a part of this exciting company, please submit a detailed resume and cover letter.
Leavitt Machinery is committed to Employment Equity and Diversity. Leavitt Machinery welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We would like to thank all those who apply. Due to the volume of applications received, no phone calls please.
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