Specialist, Service Excellence
Reports To
Regional VP, Merchandising
Location
Prairies Region
Type
Salaried, Full-time
Closing Date
October 23, 2023
Company Overview
Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.
With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2022 that ended July 2, 2022, the company generated sales of more than $68 billion USD.
Sysco, one of Canada’s Best Employers 2023, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.
Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?
For more information, visit www.sysco.ca or follow us @SyscoCanada at facebook.com/SyscoCanada; twitter.com/SyscoCanada or instagram.com/SyscoCanada
For a full list of opportunities, visit www.sysco.ca/careers
Role:
The goal of this role is to maintain Sysco’s customer service levels at the defined level by facilitating inter-functional communication, managing Merchandising, Sales and Operations Planning program, reviewing daily reports to pro-actively identify potential service issues and resolving them before the cut off time, identifying opportunities for improvement, etc.
Role Responsibilities:
Manage Merchandising, Sales & Operations Planning program by establishing meeting cadence, facilitating open and productive dialogue on issues, ensuring all stakeholders are informed and in attendance, hosting the meetings, making note of action items and following up.
Monitor and ensure communication channels between defined functions are open and ongoing.
Manage Merchandising Fill rate daily by reviewing and actioning overdraw reports, allocations reports, shorts reports, etc. Ensuring constant communication with both national and local sales team regarding overdraws/shorts, available substitutes, etc.
Assist in vendor management by running daily vendor fill rate reports and updating stakeholders on potential issues, upcoming shorts, future looking trends, etc.
Initiate necessary process improvement projects by seeking opportunities, analysing historical trends, understanding and monitoring future forecasts.
Monitor KPIs daily and initiate corrective action where appropriate, scans the environment for service improvement opportunities; performs or facilitates root cause analysis and corrective action.
Assist with standing-up regional reporting.
Lead Merchandising special projects.
Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
Perform other duties as assigned.
Qualifications/Skills/Job Requirements (About you):
Four to six (4-6+) years of experience in an analytical role.
University degree required.
Advanced proficiency in Microsoft Office including Excel, Word, PowerPoint, Outlook.
High aptitude to learning new systems.
Highly analytical mindset
Exceptional communication and facilitation skills.
Valid driver’s license with access to a vehicle may be required.
Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.
External candidates submit cover letter & resume via www.sysco.ca/careers
Our Purpose:
Connecting the world to share food and care for one another
Our Mission:
Delivering success for our customers through industry-leading people, products and solutions
Our Identity:
Together we define our future of foodservice and supply chain
Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.
Here’s a sample of the many benefits Sysco associates enjoy:
Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups
(*benefits may vary based on location or bargaining unit)
Primary Role To provide the appropriate level of tutoring/mentorship support in assisting the student in meeting their overall personal and...
Apply For This JobFind Your Spot at Humber At Humber, our career paths open up a world of infinite possibilities for you to explore. People...
Apply For This JobThe City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is...
Apply For This JobAccelerate your career as an Outside Sales Associate with Fountain Tire. The ideal candidate will support stores in the area...
Apply For This JobEDUCATION ASSISTANT ONE POSITION FOR PEXSISEN ELEMENTARY SCHOOL. THIRTY HOURS PER WEEK. TO SUPPORT STUDENTS IN A VARIETY OF CLASSROOMS...
Apply For This JobAerotek est à la recherche d’un mécanicien industriel pour notre client, un leader dans le secteur manufacturier, nous attendons votre...
Apply For This Job