LOFT Community Services Looking for Data Analyst at Toronto, Ontario, Canada Full Time

LOCATION: Toronto, ON

COMPENSATION: $49,487 – $61,446 Prorated, range based on full-time hours

CONTRACT DURATION & SHIFT: 1 year – Part time – 3 days/week

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance abuse, poverty and homelessness. Serving over 9,500 people and providing 1,788 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

To help fulfill our mission, LOFT is hiring a Data Analyst.

JOB SUMMARY:

The Data Analyst will work with the other members of the Performance & Quality Improvement team to meet the internal business and reporting needs of LOFT staff, program directors, and senior management and to produce regular external reports. The individual will be involved in the maintenance of BI/reporting, analytics, and quality/performance improvement initiatives.

WHAT YOU WILL DO:

• Deliver and maintain weekly, monthly, quarterly reporting products to various stakeholders, including compiling reports to external reporting agencies (e.g. Ontario Health).
• Coordinate with the Manager to execute pertinent data analysis in support of strategic business needs and decision-making process.
• Work with Senior Performance Analysts to identify performance gaps and establish and follow-up on action plans.
• Work with team members to develop new reports to turn data into actionable insights for key stakeholders.
• Support reporting and technology projects by participating in the requirements gathering process, extracting and analyzing data, and creating/maintaining appropriate documentation e.g. functional specifications, use cases, workflow diagrams, project charters and plans, indicator specifications, etc.
• Support department with the development of presentation material where required.
• Participate in the QA and UAT process as related to data warehouse and business intelligence report development.
• Work with team members to conduct data quality investigations and engage in continuous data quality improvements.

WHAT YOU BRING:

• University degree computer science, analytics, statistics, epidemiology, health informatics, or equivalent combination of education and experience.
• 1-2 years relevant work experience.
• Understanding of Ontario healthcare system, organization, policies, and data structures.
• Ability to manipulate and work with large data sets.
• Strong data visualization skills and knowledge translation skills.
• Experience with Microsoft Office tools including Excel, Word and PowerPoint required.
• Self-reliant exploring, extracting, analyzing, and presenting information with Excel (PivotTables, dashboards, etc.).
• A willingness to tackle complex challenges as well as routine maintenance and administrative tasks.
• Strong organizational skills with the ability to manage multiple tasks in parallel; strong problem-solving skills and demonstrated ability to think critically and strategically.
• Detail-oriented and process-driven with a demonstrated ability to consistently and effectively produce high quality work.
• Excellent oral and written communication skills; ability to explain complex concepts in a manner that is simple and easy to understand.
• Proven team player with strong interpersonal skills including ability to resolve conflicts, diplomacy, achieve consensus and able to work comfortably with staff and external stakeholders, including clinicians.
• Innovative thinker with the ability to develop creative solutions to complex problems.
• Experience with MS SQL and/or Microstrategy is an asset.
• Experience with Python and/or R is an asset.
• Experience with process mapping tools and techniques is an asset.
• Experience in healthcare is an asset.
• Understanding of cultural competency and anti-oppression framework.
• Reflective of a multi-barriered group, as serviced by the program, a strong asset.

We believe there are many different ways of developing skills, and we love diverse

experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we encourage you to apply.

Note: All LOFT employees are required to be COVID-19 vaccinated as a condition of hire in accordance with LOFT’s Vaccination Policy; unless they are employed in or work regularly with staff who are employed in, non-client facing roles.

Note: A satisfactory vulnerable sector check (VSC) is also required.

CLOSING DATE: November 10TH, 2023

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.

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