City of Brampton Looking for Coordinator, Housekeeping at Brampton, Ontario, Canada Full Time

JOB TITLE: Coordinator, Housekeeping

DEPARTMENT: Public Works & Engineering

POSTING NUMBER: 105747

NUMBER OF POSITIONS: 1

JOB STATUS & DURATION: Full Time Permanent

HOURS OF WORK: 40 hour workweek / shift work / variable hours

LOCATION: Hybrid Model*– when working onsite, you will report to the location of City Hall West Tower 1st floor.

SALARY GRADE: 5

HIRING SALARY RANGE: $84,403.00- $94,954.00 per annum

MAXIMUM OF SALARY RANGE: $105,504.00 per annum

JOB TYPE: Management and Administration

POSTING DATE: November 29, 2023

CLOSING DATE: December 12, 2023

Area Of Responsibility

Reporting to the Supervisor, Operations, role is responsible to coordinate the operations and maintenance for a family of buildings and properties. Act as a key source of contact to meet operational needs and corporate service standards.

OPERATION SUPPORT

• With a focus on housekeeping provide day-to-day coordination, guidance and support for defined building and property systems programs, processes, policies, practices and project initiatives to meet operational needs and corporate service standards. Provide third party management services, event set-up, security coordination and courier and shipping operations.
• Provide first line response to issues regarding safety and escalates security issues to City Security Services staff.
• Develop and implement Standard Operating Procedures for cleanliness.

STAFF GUIDANCE AND DIRECTION

• Provide daily direction to unionized, part-time seasonal, & contract site staff.
• Prepare and review job requests, schedule and assign work duties. Ensures staff and external contractors follow all required regulations and legislation and comply with other applicable standards.
• Supervises & coordinates schedules with site operations staff & external contractors, for all building & property systems; all caretaking and housekeeping services and preventative housekeeping maintenance programs
• Responsible to provide and/or schedule training and instruct building staff regarding safe, efficient and effective work methods and procedures.
• Provide performance feedback and is engaged in the recruitment and orientation process of new employees.

CUSTOMER SERVICE

• Act as the first point of contact for caretaking duties performed by caretaking staff through the assignment of daily work and ensures that assigned duties are properly completed.
• Liaise with internal and external customers to ensure functions and events are effectively served. This may include closed Council sessions.
• Build and maintain a relationship with cross-functional departments, team and management to support coordination and ensure a thorough understanding of operational needs.
• Inspect sites or buildings to ensure safety and cleanliness standards.
• Escalate complex issues to appropriate level for resolution

COMMUNICATION AND REPORTING

• Prepare management reports, presentations and general ad hoc information as required accurately by established timelines.
• Create and maintain documentation and ensure necessary sign-offs and approvals meet policies and confidentiality.
• Maintain and document inventory of all caretaking supplies.
• Create ordering process in order to maintain stock levels

CORPORATE CONTRIBUTION

• Conduct research using internal and external resources to gain insight of market trends, current programs, processes and practices to support management and recommend ways to improve business processes, service solutions and best practices.
• Maintain knowledge of collective agreements, City policies and practices, legislation, regulations and Standard Operating Procedures (SOPs).
• Establish and monitor standards to ensure proper housekeeping, tenant compliance and building requirements are maintained.

BUDGET SUPPORT

• Use of effective resource and expense management at all times to meet corporate policies and guidelines.
• Responsible for developing and maintaining an annual operating budget.
• Provide project budget estimates.

TEAMWORK AND COOPERATION

• Participate in project coordination and team meetings as required to meet operational needs.
• Work well within diverse groups in support of operational goals and objectives.
• Demonstrate corporate values at all times.
• Participate as a member of cross-functional team.
• Provide support/backup as necessary.

Selection Criteria

EDUCATION:

• Post-secondary degree or diploma in Building or Property Management Services, BOMA, FMA, IFMA, Professional Healthcare Housekeepers certificate, Hospitality Services or equivalent in related field.

Required Experience

• 3-5 years experience working in Building/Property Management (indoor)
• Experience in both public or unionized environment will be considered an asset

Other Skills And Assets

• Knowledge of heavy, light duty, and specialized cleaning procedures, operation and maintenance of cleaning equipment is needed.
• The candidate will have excellent verbal and written communication skills. The applicant should have WHMIS (workplace hazardous material information system),
• This position will be required to work afternoons, evenings and weekends.
• Ability to identify business needs, initiate and coordinate project resource requests
• Solid Customer Service and People Management skills; Interface with internal and external customers to meet corporate service standards
• Solid Organizational skills; Detail oriented, well organized able to coordinate activities and tasks meeting conflicting priorities and timelines
• Various tests and/or exams may be administered as part of the selection criteria.

Alternate formats will be provided upon request.

Interview: Our recruitment process may be completed with video conference technology.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available. *Our Hybrid Model is subject to change.

If this opportunity matches your interest and experience, please apply online quoting reference #105747 by December 12, 2023 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.