Sweets from the Earth Looking for Customer Service Representative at Toronto, Ontario, Canada Full Time

As a proud plant-based manufacturer with an emphasis on organic and non-GMO ingredient sourcing, we boast a reduced-footprint operation compared to conventional food manufacturers. We are a customer driven organization catering to special diets and allergies while focusing on sustainable agriculture and the green food industry.

Acting as the first point of contact for all retail customers, you will focus on creating a positive, unique & engaging customer experience across all retail mediums. You will initiate, develop & maintain positive brand connections with each retail customer with the goal of increasing brand awareness, brand loyalty & enhancing retail sales.

Responsibilities

• Field a high volume of incoming calls from retail customers
• Handle all retail customer email inquiries & work with Manager to develop/update response type SOP’s
• Generate invoices using our proprietary web-based invoicing platform
• Process in store retail purchases using POS system
• Fulfill all food service tablet orders in an accurate & timely manner
• Manage all food service reviews & increase/sustain acceptable performance ratings
• Monitor inventory of retail outlet & coordinate product transfers from warehouse.
• Maintain knowledge of customer requests and purchasing trends while updating customer profiles.
• Food preparation/packaging for special retail sales items
• Impact sales through new customer education programs & thorough product knowledge.
• Coordinate with marketing & enhance retail customer experience through social platforms and drive in store foot traffic.
• Assist in developing & executing retail sales opportunities, promotions & loyalty programs.
• Educate retail customers and consumers about sweets from the earth products, unique selling points, ingredients, allergens, controls, etc.
• Support to maintain the visual standards in the store.
• Execute ongoing training for all retail customer staff to ensure they know our procedures and guidelines in all areas including sales, cash, return/exchange policy, staff manual and general behavior
• Liaise between Production, Office Manager & customers to ensure broader customer expectations are met.
• Participate in promotional marketing campaigns and other special projects as directed.
• Assist in other marketing, customer service or sales duties as required.

Qualifications

• Have proven experience providing exceptional customer service! (Ensuring great customer communication & experience is our #1 priority!)
• Be a recent graduate within the past 3 years from an applicable college or university program or have work experience that demonstrates responsibility, a strong customer orientation and the ability to work in a fast-paced environment.
• Have outstanding verbal and written communication skills.
• Have a keen eye for detail and be able to point out needle in a haystack type errors.
• Data entry & computer skills. Experience with Microsoft Word, Outlook & Excel is a must.
• Possess strong organizational and time management skills.
• Be fluent in verbal/written English and have a friendly and helpful demeanor.
• Have the ability to think critically and on your toes (When issues happen, we need to react quickly, so resolutions occur without affecting customer deadlines).
• Be able to work in a dynamic and fast paced environment.

Requirements

Availability to work required shifts: Thursdays, Fridays, Sundays – 9:00 am to 5:30 pm, with potential for Saturday shifts.

Sweets from the Earth is an equal opportunity employer. We value diversity and are committed to creating an inclusive and welcoming environment for all employees.