Maple (getmaple.ca) Looking for Lab Operations Specialist at Toronto, Ontario, Canada Full Time

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer (“B2C”), Employers and Private Insurers (“B2B”) and Public Sector Institutions (“B2I”). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being, and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: Globe and Mail’s #6 Top Growing Companies in Canada in 2021, #2 in Deloitte Canada’s Technology Fast 50 2021, LinkedIn’s Top 10 Startups in Canada 2020, and Bay Street Bull’s The Power 50: Canada’s Most Impactful Companies 2022.

THE POSITION

In support of a high-growth mandate, we’re hiring for the position of Lab Operations Specialist to join our dynamic and highly engaged Care Delivery Operations team. You’ll have the opportunity to personally impact the future of healthcare by providing administrative support to our healthcare provider network to ensure that patients receive accurate and timely lab work results.

In this position, you’ll work collaboratively with multiple teammates and healthcare providers to support the processing of incoming lab and diagnostic imaging documents in accordance with Maple’s policies and procedures, as well as privacy and information security requirements. As a Specialist, you’ll leverage your problem-solving, prioritization, and communication skills to support other members of the team and healthcare providers on a daily basis, including reviewing others’ work and handling escalations, as well as supporting documentation, training, change management, and quality assurance processes.

Critical to success in this role will be your time management, communication, and digital literacy skills, coupled with a strong eye for detail and passion for process. You thrive in a well-structured environment that’s fast-paced, highly supportive, and collaborative.

Note: This is a back-office operations role. A background in healthcare, or as a Medical Office Assistant, or Medical Receptionist, is considered an asset, but not required.

CANDIDATE PROFILE

• The ideal candidate possesses a Bachelor’s Degree or Post-Secondary Diploma and 2+ years of relevant work experience. A background in healthcare, or as a Medical Office Assistant or Medical Receptionist, is considered an asset.
• The candidate is highly detail-oriented with a strong sense of urgency and focus on accuracy and quality.
• The candidate has strong communication skills, displaying a proven ability to communicate effectively to support the needs of the team and key stakeholders.
• The candidate thrives working independently and collaboratively, in a fast-paced and dynamic environment.
• With a proven technical competency, the candidate is able to quickly learn and become an expert user of various software platforms. Existing experience with Google Suite, Adobe (PDF management), and Slack is considered an asset

Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know.

KEY COMPETENCIES

• Digital Literacy
• Task-Driven
• Communication
• Organization Skills
• Detail Orientation
• Problem-Solving

CULTURE AND ORGANIZATIONAL FIT

The Maple team is:

• Passionate: We believe deeply in our company’s purpose and what we’re trying to accomplish as a team. We want all colleagues to feel passionate about improving access to high-quality healthcare through the power of technology, and to make a positive impact with the work we do, where we work, and in the community.
• Supportive: We’re a diverse community that recognizes and embraces the individual differences of our people. We have fun coming to work and bringing the best out of each other. We value and encourage different and diverse perspectives from all parts of the organization.
• United: We leave our egos at the door and act with humility. We work collaboratively to overcome obstacles that arise, and we’re united in our purpose and bringing our ambitious goals to life.
• Creative: We challenge the status quo of what we think is possible with how we approach our work and projects, celebrating bold thinking. We’re focused on our priorities yet remain agile in how we deliver on our goals.

WORKING AT MAPLE

We want you to love working at Maple. We want you to feel challenged and supported, cared for, and driven. Just as we’re driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best. We can all learn, we can all develop, and we can all power the future of healthcare. But we can only do it together. At Maple, we are a team first and foremost. Your success is our success.

In order to support your health and well-being, we offer a comprehensive set of benefits and perks, including:

• Health and dental benefits, insurance: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counselling, health service navigation, life insurance, critical illness and disability insurance, and more.
• Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy)
• Dedicated Wellness Budget: Spend your budget on activities that support your physical and mental wellness.
• Maple Coverage: You’ll get unlimited access to Maple for primary care, and a package of therapy consultations.
• Paid Health Days: In addition to paid vacation, you’ll receive 10 Paid Health Days for you to use when you’re suddenly feeling sick and unable to work, whether it’s a physical or mental health condition, to attend healthcare appointments and procedures, or if you need to support a loved one with their healthcare needs.
• Pregnancy and Parental Leave: We support parents who are welcoming a child into their life in a variety of ways, including a Supplemental Unemployment Benefit based on eligibility.
• Professional Development Budget: We encourage all team members to seek opportunities for growth and learning to support professional development. That’s why your Branch Out Budget (“BOB”) is designed to reimburse you for expenses related to any meaningful professional development opportunities.

Other

• Job type: Full-time
• Hiring manager: Team Lead, Care Delivery Operations
• Location: Hybrid or Fully Remote
• Start date: April 2024
• Vacation: 3 weeks

Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.