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High traffic Hyundai automotive dealership is currently looking to fill the position of Full-Time Automotive Service Advisor
What we offer:
- Competitive Salary + bonuses
- High traffic dealership
- Benefits package
- Great work environment
- Employee pricing on servicing and purchases
Essential Duties:
- Promptly meet and greet all clients in a friendly and courteous manner
- Handle client concerns and/or misunderstandings with courtesy and tact
- Perform vehicle walk-around
- Obtain pre-authorization costs, parts availability, and payments
- Review and monitor all appointment files, recommendations, scheduled maintenance, recalls and check for previous service recommendations
- Explain what service/repair is recommended to customers
- Ability to to perform and multi-task in a fast-paced environment
- Monitor repair process, check job status and update customer of work in process
- Monitor all repair orders from opening to closing and ensure that customers are updated on progress
- Review CSI monthly score and day to day performance
- Review with the customer loaner policies and warranty details
- Other duties as assigned by management
All successful applicants must possess the following qualities:
- Minimum 2 years of experience as a Service Advisor
- Automotive experience with Serti will be a definite asset
- Have superior customer service skills and computer knowledge
- Have excellent verbal and written communication skills
- Be extremely organized
- Pay close attention to detail
- Be self-motivated and reliable
- Ability to work independently and as a part of the team
- Valid drivers license and clean abstract
While we appreciate all applicants who take the time to apply, we will only be contacting candidates that match our description above.
No phone calls please
Job Types: Full-time, Permanent
Experience:
- service advisor: 1 year (preferred)
- customer service: 2 years (preferred)
