MiTek® Canada Inc. is the world’s leading supplier of state-of-the-art, structural products, engineering services, and computer-driven machinery for the building component industry. We provide the industry’s most advanced, comprehensive, and innovative software for design and manufacturing. Our products and services are backed up by a team of industry professionals who are dedicated to one goal – making our customers successful.
We are seeking a dynamic and motivated Customer Service Representative who will be responsible for providing superior service to our customers by providing product and service information. This position assists the customer service team with day to day task. Answering call, processing order and office related task. The position is located at our Surrey, BC facility.
Primary Duties:
– Answering incoming call from customer.
– Process orders, make changes or cancel orders by following order entry procedures.
– Initiate callbacks to and follow up with customers in the event of back orders and other unexpected changes.
– Active collaboration with multiple facilities & departments to satisfy customer needs.
– Document and communicate customer feedback including complaints to Sales Team.
– Resolve customer issues via phone and or email.
– Help with office task, ordering office supplies.
Qualified Candidates Will Possess the Following:
The company offers a competitive salary and a full range of employee benefits.
We thank all candidates in advance for their expressed interest; however, only those selected for an interview will be contacted.
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