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The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you!
Job Description
Reporting to the Member of Parliament, the Constituency Assistant will primarily be responsible for casework, responding to requests submitted by constituents related to immigration, Canada Revenue Agency, Service Canada cases, or any other government department.
Primary duties and responsibilities:
- Serve as the primary point of contact to constituents for all casework files and respond to their questions and requests in a timely and efficient manner;
- Log and maintain casework and constituent communications using CRM software;
- Liaise with various federal government services on behalf of constituents to obtain more information as well as to seek and achieve resolution;
- Ensure follow-up with constituents via email and over the phone throughout the client file life cycle to keep them informed;
- Keep abreast of relevant guidelines/legislation in the processing of files;
- Collaborate with and support the constituency office team in all other related tasks to optimize the work of the Member.
Qualifications
Qualified candidates should have the following:
- Post-secondary education from a recognized institution in political science, business administration, or a related field or an acceptable combination of education, training, and experience.
- Strong organizational and time management skills with the ability to work under pressure and meet deadlines.
- Ability to manage competing priorities, and adapt to new situations.
- Superior analytical and problem-solving skills.
- Superior verbal and written communication skills.
- Exceptional judgment and interpersonal skills, and the ability to exercise diplomacy when interacting with the public and stakeholders.
Asset qualifications:
- Knowledge of the political environment and/or experience working in a political office setting.
- Language assets: Cantonese or Mandarin
Additional Information
Join our team and make a difference by clicking the“I’M INTERESTED” button to submit your application
Job Title: Constituency Assistant – Casework
Location: Constituency Office, Richmond, British Columbia
Hours of Work: Full-time (37.5 hours), with occasional evening and weekend work. Some travel may be required.
Salary: Salary is based on qualifications and work experience. Attractive benefits package.
Start Date: As soon as possible
*We thank all applicants for their interest. Only those selected for an interview will be contacted.
