About Us
MCIS Language Solutions is a not-for-profit that has evolved into a social enterprise and has been relentlessly pursuing its goal to remove language barriers for over 30 years. With over 60 full time staff and engaging a roster of over 6,000 language professionals, MCIS provides a full suite of language solutions: from language interpretation, translation and transcription to localization, training, and training development for government, legal, police services and healthcare organizations in more than 300 languages.
VISION | To connect people globally through languages.
MISSION | To advocate for language rights and equitable access to critical information and services through language solutions and human connections.
VALUES | Making a Difference, Compassion and Collaboration, Integrity and Innovation, Social Justice.
Social Purpose
Every year MCIS invests some of its net income into initiatives that support free services for vulnerable populations, training subsidies for aspiring interpreters and translators, and language advocacy initiatives such as the Our Language Rights Canada Conference on Canadian Language Advocacy Day.
Our Social Purpose Statement is that we exist to uphold the human right to be informed, heard, and understood. Language rights protect the rights of individuals and groups to choose which language(s) they use in private as well as in public interactions, such as legal, health, educational or political access to information and services.
Learn more here: MCIS Social Purpose Journey
DUTIES AND RESPONSIBILITIES
Important note: This is an on-call position, providing back-up for MCIS Interpretation Services as needed. It is an ideal position for self-employed language professionals who would like to also gain experience in interpretation services coordination, while maintaining a freelance work arrangement.
Directly reporting to the Interpretation Services Supervisor, the Back-up Interpretation Services Coordinator (BISC) is essential to the service delivery of MCIS’ interpretation Services as they are responsible for assigning interpreters to each requisition. The BISC requires flexibility with hours as the requisitions must be filled and MCIS provides services 365/24/7.
The Back-up Interpretation Services Coordinator role is comprised of three (3) main activities as follows:
Respond to inbound calls/inquiries
Make outbound calls
Support
Any other duties that are assigned that are reasonably within the scope of this position.
EMPLOYMENT REQUIREMENTS
EDUCATION & EXPERIENCE
CLOSING DATE: Posting until vacancy filled.
OUR ENVIRONMENT
At MCIS, we’re committed to modeling diversity and inclusion for the entire language industry and the non-profit sector. This is made possible by maintaining an inclusive environment with equitable treatment for all.
APPLICATION PROCESS
The application process may include a phone screening and a virtual interview with the hiring panel. Successful candidates would then proceed to a reference check and a background check.
Accommodations for job applicants with disabilities are available on request.
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