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Position Title: CAN – Business Analyst I
# of positions: 1
Start Date: asap
Cost Center: 2955
Business Unit: 4 – TDS Global Operations (S_0001777)
Duration: Oct 31st End date
Extension possible: possible
Conversion Possible: possible
Schedule: Mon – Fri 8:30-5pm
Rotation Schedule: no
OT: possibility for OT as needed. No weekends
Budget/Bill Rate: ***/hour
Interview Process: 2 rounds – possible
Work Location (Remote, Hybrid or Both?): hybrid – 2 – 3 days onsite per week
Office Space/Desk Location: 77 King Street West Toronto
Travel Required: no
TIMELINES/IMPORTANT DATES:
• Manager Upcoming PTO: No
• Supplier Call:No
• Distribute Requisition: 04-26
• Halting: 04-30
• Shortlist De-Brief: asap
• Target interview: asap
• Interview de-brief: ongoing
CANDIDATE PROFILE DETAILS:
Degree/Certifications Required: Undergraduate degree is ideal. Business or analytical degree. work experience within securities operations
Years of experience: 2 years
Reason for request/why opened: volume
% Interaction with Stakeholders: some communication with stakeholders
Personality Style/Team Culture: open communication. Working in team environment and team oriented. Motivated to learn and ask the right questions. Multi-tasking in fast-paced environment
Selling Points of Position: opportunity to grow, network and develop within the organization.
Best Vs Average Candidate: Interest in working within securities, big bank securities operations experience is huge asset, motivated, excited to learn, quick learner, proven themselves in terms of movement in an organization
Description:
Job Summary
As a cross functional process analyst, conduct research, analysis and reporting on a range of operational and service issues. Execute on critical projects and strategic special initiatives within a defined functional area that may require broader partnership across TDS and/or other TD enterprise functions. Enhance management decision making on policies, processes, products and services based on insights generated from analytics and reporting to advance the operating model / processes and elevate service quality. Facilitate the implementation of policies/processes and/or initiatives to meet functional objectives.
Job Description
Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/ initiatives in accordance with project management methodologies
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Identify opportunities to improve service delivery
Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels
Contribute to the production of consolidated or aggregated reporting as appropriate
Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries
May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner
Shareholder
Support the timely and accurate completion of business processes and procedures according to SLA requirements
Contribute to business objectives for operational excellence — identify, suggest and actively participate in improving standards, policies, procedures, and solutions
Continually develop understanding of internal and industry regulations and trends, contributing to team knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD’s risk appetite that enhance the customer experience and support business objectives
Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
Contribute to the development/delivery of presentations/ communications to management or broader audiences
Ensure necessary due diligence to support the accuracy of all customer transactions / activities
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
Employee/Team
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest
Support the team by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights)
Provide training, coaching and/or guidance to others on the team
Participate in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business Services
Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to- day activities
Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally
Breadth & Depth
Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)
Sound level knowledge with some form of related training and/or related experience or skills
Ability to execute on standard and non-standard processes and requests of low to medium complexity with moderate to high- risk/financial impact
Identifies key operational/ reporting/process issues for own area
Provides thorough analysis and/or specialized reporting or operational/process support
Requires general understanding of the overall function and/or businesses supported
Some complexity in operational/reporting/ process and/or analysis function generally requiring a short-term focus
May lead small scale initiatives or work stream packages for assigned area
Completes work within specifically defined parameters with guidance/ direction from management as necessary
May provide training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions
Type of work activities;
– Analytical work in terms of investigating trade and economic details and analyze.
– Ensure they are checking protocols and investigate discrepancies.
– Middle office/back office work
MUST HAVE:
1.) 2 years relevant experience in finance and/or banking with operations
2.) technical skills – Microsoft office, specifically Excel and using spreadsheets
3.) Computer savvy and quick learner
4.) 2 years of experience in a related role/field
5.) Capital market experience/knowledge
6.) Effective communication within a team environment and in escalating and advising matters outside the team
NICE TO HAVE
1.) Experience with derivates within financial environment – specifically interest rate and credit derivates experience
2.) trading products operations experience is a big plus
3.) Advanced excel – Macros, pivot tables, VBA
4.) Trading database systems – Calypso, Murex
5.) Knowledge of securities operations or big bank securities operations experience
About The Company:
As a top 10 North American bank, our client aims to stand out from its peers by having a differentiated brand – anchored in a proven business model and rooted in a desire to give its customers, communities, and colleagues the confidence to thrive in a changing world.
Our client engages in providing financial products and services. They offer various financial products and services, telephone, Internet, and mobile banking services, retail and commercial banking services, and wealth management services. The Wholesale Banking segment provides capital markets, investment banking, corporate banking products, and investment needs to companies, governments, and institutions in financial markets.
