With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
Position Summary
The Professional Services Manager will lead an implementation team responsible for the effective delivery of software solutions to customers within the Long-Term and Post-Acute Care (LTPAC) markets, keeping a constant focus on providing high quality, efficient and profitable delivery of Professional Services. They will be responsible for managing a high performing, enthusiastic team of diverse consulting professionals. This management role will oversee a team of Clinical/Pharmacy Software Implementation Consultants supporting multiple service engagements, with a focus on delivering value-add services and high-quality customer experiences. They will be accountable for the operation, management, leadership, and development of the Clinical/Pharmacy Consulting Team. In addition, the Professional Services Manager will work cross functionally to innovate and evolve methods and practices to drive operational excellence.
The Professional Services Manager will primarily work remotely from a home office and will manage a remote team responsible for supporting both our U.S. and Canadian customers. You may be required to travel to client locations and for cross functional leadership meetings when needed (up to 50%).
The Professional Services Manager will report to the Director, Professional Services.
The Role
The Professional Services Manager is an experienced implementation leader responsible for a passionate, high-performing team of diverse Clinical/Pharmacy Solution Services Consultants. This role will ensure effective, efficient and high-quality delivery of software solutions to customers within the Long-Term and Post-Acute Care (LTPAC) markets.
Who You’ll Work With
This is a pivotal leadership role and will oversee a team of clinical/pharmacy consultants supporting a wide array of service engagements, with a focus on delivering an exceptional customer experience and value while prioritizing organizational initiatives. In addition, the Professional Services Manager works cross functionally with the project management, product, sales, customer support and success teams to ensure we offer an end-to-end client experience that drives significant value for our customer base.
Key Responsibilities
Required Experience
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $122,000 – $131,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
About Fella Health Fella Health helps middle-aged men live 10 years longer. We are the telemedicine clinic for bigger guys,...
Apply For This JobLarga Baffin has an exciting opportunity to join our team as a: Full-Time General Manager! Larga Baffin is classified as...
Apply For This JobR22063 Westlake Pipe & Fittings, a Westlake company (NYSE:WLK), is the second-largest polyvinyl chloride pipe and fittings manufacturer in North...
Apply For This JobNous sommes une entreprise dans le domaine de la foresterie urbaine et nous avons un poste à combler permanent à...
Apply For This Job– Education: Secondary (high) school graduation certificate – Experience: 1 year to less than 2 years Work site environment- Noisy...
Apply For This JobThis position is non-unionized. Classification: Specialist Union: COV OUT OF SCOPE Unit and Program: Talent Acquisition Primary Location: One Twelve...
Apply For This Job