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Title: Logistics Clerk
Reports to: Logistics Manager
Based at: Mucci International Marketing Inc., Kingsville, Ontario.
Type of Employment: Full time, hourly, permanent, Wed to Fri 14:00 – 23:00, Sat & Sun 09:00 – 18:00, and potentially extended hours depending on workload and priorities.
Job Responsibilities and Accountabilities:
- Monitor and Operate TMS (Transportation Management System) and various Customer web portals.
- Scheduling customer delivery appointments and carrier pick up times
- Constant proactive monitoring of the transportation network looking for potential failures and optimizations
- Tracking outbound loads due for delivery and actively engage any carrier service failures. Escalating as necessary
- Booking customer delivery appointments based on customer profile and Outbound Planner sequencing
- High frequency communication with Mucci DC Operations advising of any reschedules, deliveries that will miss appointment. Proactively communicating where possible.
- Actively rescheduling, adjusting loads based on operational activities
- Supporting In and Out bound load planners
- Scheduling redirects and working with Sales on repositioning of rejected product.
- Escalating and logging carrier performance concerns to Outbound planner and manager to ensure service issues are communicated
Knowledge, Skills and Abilities:
- 1 – 3 years logistics or related experience
- Ability to work independently, employing critical thinking skills. This is a very tactical role.
- Ability to reprioritize frequently based on tactical needs
- Ability to remain calm and communicate effectively under pressure
- Sense of urgency. This role is a trigger point for service failures. Rapid communication around service failures is a core of this role. Rejections and Missed Delivery Appts
- Ability to communicate effectively (written, oral and spoken) in English
- Ability to perform repetitive communications and follow up to drive outstanding transportation issues to conclusion
- Experience with Microsoft Office programs, especially Excel and Outlook is required
- Ability to work with independently and within a team setting.
- Ability to prioritize, multi-task and deal with time sensitive deadlines and priorities.
- A flexible work schedule including extended hours and weekends.
- Post secondary education in a related field will be considered an asset.
Physical Abilities: Must be able to sit and work at a desk for extend periods of time.
Job Requirements: The incumbent will be committed to customer service excellence and leading by example. A positive attitude in the workplace is required as is the ability to adhere to all human resources, operational and food and health safety policies and procedures.
Note: this description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined and other duties may be assigned.
Mucci Farms welcomes and encourages applications with disabilities to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require a specific accommodation due to a disability or documented medical need, please contact the Human Resource Department so that arrangements can be made for the appropriate accommodation. Mucci Farms is achieving a culture and work environment that is supportive of employees with disabilities and promotes dignity, independence, integration, and equal opportunity.
I have read and clearly understand all of the details outlined in the Logistics Clerk job description.
Employee Name: __________________
Employee Signature: _________________ Date: _____________
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
- On-site parking
- RRSP match
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Education:
Experience:
- Logistics: 1 year (preferred)
