Canadian Pacific Looking for Disputes Supervisor – Winnipeg at Winnipeg, MB Full Time

COVID-19 Vaccination Requirement:
Pursuant to the Government of Canada’s mandate that all federally-regulated employers require their employees to be fully vaccinated against COVID-19, CP requires all prospective employees to confirm their vaccination status, as part of the hiring process and as a condition of continued employment.

Req ID: 94187

Department: Finance & Accounting

Job Type: Full-Time

Position Type: Non-Union

Location: Winnipeg, Manitoba

Country: Canada

% of Travel: 0-10%

# of Positions: 1

Job Grade: 5

Job Available to: Internal & External

Deadline to apply: 04/30/2022

Canadian Pacific is a transcontinental railway in Canada and the United States with direct links to major ports on the west and east coasts, providing North American customers a competitive rail service with access to key markets in every corner of the globe. CP is growing with its customers, offering a suite of freight transportation services, logistics solutions and supply chain expertise. Visit cpr.ca to see the rail advantages of CP.

PURPOSE OF THE POSITION

The Supervisor Disputes will support the Disputes Team and Accounts Receivable to ensure timely investigation and resolution of customer and internally reported discrepancies with freight, accessorial and non-freight invoicing.

POSITION ACCOUNTABILITIES

Analyze and summarize account and dispute data, making appropriate recommendations and identify continuous improvement opportunities and efficiencies;

Triage inbound disputes, prioritizing high value customers / disputes and re-prioritize workflow as required for volume or planned / unplanned vacancies;

Monitor departmental inbox(s) and ensure timely handling of emails;

Provide guidance to unionized and non-unionized staff with respect to priorities and accounting practices;

Liaison with internal and external parties to resolve outstanding disputes;

Drill down and address root cause of systemic issues with invoicing to prevent disputes;

Ensure unresolved issues are escalated appropriately and invoicing is actively monitored to mitigate risk;

Assist Manager to ensure all training materials, audit documents, process documents and work instructions are in place and remain current;

Coordinate training and familiarization to ensure adequate coverage over all workflows;

Compile and report out Dispute Metrics;

Ensure adherence to SOX and Internal Controls;

Assist other groups on an adhoc basis with various duties.

POSITION REQUIREMENTS

Undergraduate degree;

Minimum 5 years in a relevant role;

Excellent knowledge of accounting practices;

Project management, change management or continuous improvement training considered an asset;

Working knowledge of accounts receivable, collections and dispute practices;

Financial designation (complete or in process) or business degree with financial background considered an asset;

Strong problem solving skills;

Ability to effectively manage multiple deadlines and files simultaneously;

Driving for process improvements while maintaining a high level of employee and supplier satisfaction;

Strong interpersonal and oral / written communication skills required;

Focus on providing a high level of service satisfaction to employees, management and suppliers;

Strong interpersonal skills and the ability to work professionally with persons at all levels.

WHAT CP HAS TO OFFER:
Flexible and competitive benefits package

Competitive company pension plan

Employee Share Purchase Plan

Performance Incentive Program

Annual Fitness Subsidy

ADDITIONAL INFORMATION

As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Background Investigation

The successful candidate will need to successfully complete the following clearances:

Criminal history check

Reference check

Management Conductor Program

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CP is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”).