Westland Insurance Ltd. Looking for Business Analyst at Surrey, BC Full Time

Westland Insurance Group Ltd. has an exciting opportunity for a Business Analyst located in our Head Office in Surrey, BC. We are currently going through a large IT transformation program and this person will play a key role in several of those projects including Human Resources system implementations and enhancements.

What we offer:

• Competitive salary
• Comprehensive medical and dental benefits
• Permanent remote/hybrid work environment
• Diverse mix of staff and demonstrated work/life balance
• Career growth opportunities and continuing education programs

The Opportunity:
As Business Analyst you will be responsible for reviewing and evaluating current business processes relative to Westland’s future goals and objectives. This includes capturing overall business needs through dialog with key business stakeholders, and working with the Director of IT Business Solutions to ensure high-level alignment of these requirements with our strategic direction and other active initiatives. In addition, you will clearly articulate and document detailed business requirements that will be used by internal / external technical developers and configurators to implement valuable solutions to the business. You will test the solutions to ensure viability, and work iteratively with developers as required.

In this role you’ll:

• Serves as an intermediary between various stakeholders in our technology teams, support teams, and business units in a collaborative way to capture detailed business requirements and identify possible solutions to address the organization’s needs.
• Supports and liaises with the training team in identifying system / process changes, keeps them informed as changes and / or new capabilities are introduced to the system; advises how current processes will be modified / affected; aids in the validation of training materials.
• Conducts and documents elicitation activities to collect information from various stakeholders in order to draw out the needs of the business; includes workshops, surveys, shadowing and other elicitation techniques.
• Generates high level business requirements documents in order to trace, prioritize / assess and gain sign off; generates detailed system / software requirements documents for use in developing solutions; delivers other quality project artifacts that are in line with the business needs.
• Participates in assessing the performance of pilot releases; provides potential solution, identifies limitations, and makes recommendations for improvements.
• Monitors the implementation of solutions and ensures delivered solutions are in-line with business requirements by conducting requirements testing.
• Obtains key inputs from enterprise architecture teams and identifies solution interdependencies.
• Assesses the risk of various solutions and works with the Director of IT Business Solutions to prioritize competing business demands.

Here’s what you bring:

• Minimum 3 years’ business analysis experience with a focus on Insurance or HR; or 5 years’ business analysis experience in other fields
• Bachelor’s Degree required (IT, Business Administration or related fields preferred)
• Minimum intermediate level ability in Excel, Word and SQL
• Strong understanding of business concepts (with focus on Insurance, Finance and HR) is an asset
• Broad understanding of IT domain experience, strong technical skills, business intelligence, and ability to fully understand the needs of the user
• Demonstrated analytical skills including broad knowledge / use of business analysis tools such as business process mapping, use cases and various diagrams
• Exemplary oral and written communication skills
• Demonstrated problem solving and critical thinking abilities
• Demonstrated ability to quickly absorb and understand new and complex information
• Experience in business transformation and system implementation (in Insurance, Finance and HR preferred)

Westland Insurance Group is one of the largest and fastest-growing independent property and casualty insurance brokers in Canada. With a national network of 195 locations and over 2,100 employees, the company continues to expand coast to coast. Westland’s brokers provide expert advice to home, business, farm, life, and auto insurance clients. Since its founding in 1980, Westland has remained a family-owned company that is committed to supporting its local communities.

Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equality and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants’ disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at careers@westlandinsurance.ca