The role:
Providing front-line Mac / iOS technical support to Marketcircle’s customers
Troubleshooting and resolving technical issues related to our award winning software
Ensure all problems are logged in detail and resolved to the satisfaction of the client
Troubleshooting and resolving technical issues related to our software via email, remote screen sharing, live chat and/or phone calls
Act as the primary interface between Customer Advocate, Quality Assurance and Engineering Teams
Proactively support customers by spotting trends and predicting customer needs
About you:
Highly familiar with Apple Operating Systems (macOS & iOS)
A strategic thinker: you have the innate ability to identity technical trends and sound the alarm as needed
Detailed oriented: nothing slips past your watchful eye
Empathic: you put yourself in our customer’s shoes and feel the pain and frustration they do
Posses a strong ability and understanding of task prioritization
Have excellent communication; You’re able to actively listen and are ’thick-skinned’
Can pick up technology easily and are committed to learning
Have a strong work ethic without having to be micro managed
Is not afraid to share thoughts and ideas in team meetings on how to continually raise the bar for improvements and customer satisfaction
Products you’ll encounter:
Daylite
Billings Pro
Zendesk
Teamviewer
Jira / Confluence
PSQL / SQLite
Graylog
Console
Terminal
Marketcircle Inc. is a fun and distributed tech company. We believe in the power of Kaizen, teamwork, creativity, ownership, and empathy. By embodying these core values we know we impact the lives of our customers, and each other.
Our mission is to empower small business worldwide which drives us to develop a native macOS and iOS app that helps thousands create organization of what would otherwise be chaos.
Tired of a long commute to work? As long as you have reliable internet, and can work between 10:00AM – 3:00PM EST (core hours), you can work from anywhere! Though we are mostly remote, our team tries to meet up in the office every now and again to share some laughs, build camaraderie and eat some good food! We also make it a point to do activities together, like axe throwing, escape rooms, evenings out, etc.
Marketcircle provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 905-480-5555 and/or [email protected].
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