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The Company
At Canopy Growth, our mission is clear: improve lives, end cannabis prohibition, and strengthen communities. We believe that cannabis can be a force for good. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. We will achieve this through an innovative and disruptive portfolio of cannabis and hemp-derived products.
With millions of square feet of licensed production capacity and operations spanning four continents, Canopy Growth is the world’s leading cannabis and hemp company. We recognize that employees are at the core of our success, and we take pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity.
Our employees come from a wide range of backgrounds, each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth. If you are interested in building global challenger brands, scaling a business, and working in a values-driven environment, we want to hear from you!
The Opportunity
Reporting to the Store Manager, the Education Specialist is our greatest brand ambassador and a key role within our organization. The Education Specialist is exceptional at creating intentional customer experiences and creating community by developing authentic relationships with our customers. Our Education Specialists are thoughtful, curious, good people that ensure Tokyo Smoke’s success by imparting cannabis wisdom and achieving business goals.
The Education Specialist seeks information, knowledge and feedback. You understand customer service and ask great questions to uncover customer intentions in order to provide a personalized shopping experience. You demonstrate high levels of integrity and personal responsibility. The Education Specialist’s super power is creating elevated experiences. Some would call you a trailblazer – you aren’t afraid of taking risks or dealing with ambiguity. Recognizing that we operate in a burgeoning industry, you see the immense value in our retail locations as billboards for the brand and take pride in acting as a brand ambassador inside and outside the store to ensure Tokyo Smoke’s success within the recreational cannabis landscape.
Responsibilities
Create intentional experiences for Tokyo Smoke customers by building authentic relationships and appropriately determining needs
Successfully drive sales by educating on the Tokyo Smoke brand and products
Demonstrate a high level of cannabis knowledge and curate experiences that go above and beyond expectations
Successfully achieve sales goals and business metrics
Seek opportunities to contribute to and improve business results on a daily basis
Participate in community events and act as a strong brand ambassador inside and outside the store
Support with inventory management and practice proper section ownership to ensure customers have access to the right stock to drive sales
Support with completing all tasks and duties within the store architecture, as assigned
Adhere to all company training and operational standards and procedures (education, merchandising, cleanliness, security, checklists etc.)
Ensure you are aware of all company communication, rollouts, directives and procedures
Abide by all company policies and programs, ensuring compliance
Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation
Complete tasks as assigned by the Store Manager, Assistant Store Manager and Key Leads
Other duties as assigned
Experience
Minimum 1-3 years customer service experience, retail is preferred
Be at least 19 years of age
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
Ability to manage competing priorities in a fast-paced environment
Strong verbal and written communication skills and excellent organizational skills
You are passionate about cannabis and are excited to bring it to market for recreational purposes
You are open to feedback and coaching
You demonstrate high levels of integrity and personal responsibility
You are trustworthy and customer-oriented
Bonus points if you’ve worked in a regulated environment before
Comfortable working variable shifts, including evenings and weekends
Comfortable lifting and unpacking boxes that may weigh 5-30 lbs
Bonus points if you’ve worked in a regulated environment before
Bonus points if you have completed your Sell Safe training and hold a Qualified Cannabis Workers certification
Other Details
This is a casual part-time role based out of Winnipeg, Manitoba
We appreciate your interest, and promise to review all applications, but we will only be contacting those who best fit the requirements.
We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation, please notify your Talent Acquisition Partner. Please note, the chosen applicant will be required to successfully complete background and reference checks.
