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The Role
Reporting to the HR Manager, Ontario, this position acts as a liaison between our hospital network and our home office to support our People. The focus of this role is to partner with our Field Operations Team in Calgary and British Columbia on all aspects of the people side of the business, including employee engagement and retention, proactive HR strategies, employee relations, health and safety and HR administration.
This candidate will have excellent communication skills, be adaptable and flexible to changing priorities and have strong relationship building capability. Experience working in a fast-paced, high growth organization will be a huge asset in this role.
Responsibilities
Field Operations Support
Provide employee relations guidance and best practices aligned with our guiding beliefs and organizational philosophy
Act as first point of contract for HR-related needs for Field Operations Team
Coach Practice Management teams from a people perspective, developing their performance management and leadership skills
Counsel on the importance of standards and best practices – how to create a supportive team environment, impact team engagement, coaching conversations
Provide recommendations on how to manage absenteeism and mental health challenges while educating teams on available tools for support (i.e. EAP)
Ensure alignment and consistent execution of HR initiatives across network
Have an ongoing presence within hospital network to maintain a culture of open and honest dialogue
HR Leadership & Focus
Partner with the HR team to execute HR initiatives within region
Participate in regular meetings with Regional Director & Operations Director team to understand the needs of the region
Identify gaps in the region and assist with the creation of HR workshops and education opportunities
Deliver HR focused workshops within region: positive employees & teams, people development, performance management
Drive engagement and talent development within region through regular talent mapping meetings
Provide HR administrative needs – letters of confirmation, performance improvement plans
Conduct HR onboarding for new Operations Directors joining the team
Health and Safety & Compliance
Ensure H&S in clinics is top of mind and clinics are compliant with their H&S program administration
Ensure legislative compliance within the region and educate Practice Managers on standards/requirements
Reporting to the HR Manager, Ontario, this position acts as a liaison between our hospital network and our home office to support our People. The focus of this role is to partner with our Field Operations Team in Calgary and British Columbia on all aspects of the people side of the business, including employee engagement and retention, proactive HR strategies, employee relations, health and safety and HR administration.
This candidate will have excellent communication skills, be adaptable and flexible to changing priorities and have strong relationship building capability. Experience working in a fast-paced, high growth organization will be a huge asset in this role.
Responsibilities
Field Operations Support
Provide employee relations guidance and best practices aligned with our guiding beliefs and organizational philosophy
Act as first point of contract for HR-related needs for Field Operations Team
Coach Practice Management teams from a people perspective, developing their performance management and leadership skills
Counsel on the importance of standards and best practices – how to create a supportive team environment, impact team engagement, coaching conversations
Provide recommendations on how to manage absenteeism and mental health challenges while educating teams on available tools for support (i.e. EAP)
Ensure alignment and consistent execution of HR initiatives across network
Have an ongoing presence within hospital network to maintain a culture of open and honest dialogue
HR Leadership & Focus
Partner with the HR team to execute HR initiatives within region
Participate in regular meetings with Regional Director & Operations Director team to understand the needs of the region
Identify gaps in the region and assist with the creation of HR workshops and education opportunities
Deliver HR focused workshops within region: positive employees & teams, people development, performance management
Drive engagement and talent development within region through regular talent mapping meetings
Provide HR administrative needs – letters of confirmation, performance improvement plans
Conduct HR onboarding for new Operations Directors joining the team
Health and Safety & Compliance
Ensure H&S in clinics is top of mind and clinics are compliant with their H&S program administration
Ensure legislative compliance within the region and educate Practice Managers on standards/requirements
Additional tasks:
Work closely with multiple stakeholders including operations team, vendors, and cross-functional peer partners
Provide support on HR projects and initiatives as needed
Other HR-related tasks as assigned
Background, Experience and Qualifications
3-5 years of HR generalist experience, preferably in a multi-unit business operation
Completion of degree or certificate in HR administration
CHRP designation is an asset
High level of expertise with employee relations, employment standards, common law decisions and compliance
Solid knowledge of employment legislation is a must for Western Canada
As this is a field-based role, ability to travel within the region district on a regular basis, including occasional overnight travel
Proven ability to build relationships with peers, home office team and field team to positively impact business operations
Ability to work independently and to manage conflicting priorities
Cultural Competencies
We are Relationship Focused!
In every interaction with the hospitals, we build and maintain personal connections and trust. All relationships matter regardless of different levels, functions, cultures or geography.
We Collaborate!
Different perspectives are encouraged as we look for the best way to do things. We collaborate with the hospitals and one another to ensure that all work is in the best interest of the hospital and takes into account the unique needs of each location. We are externally focused on our hospitals rather than only internally focused on our processes.
We Speak the Truth!
We are honest and transparent. We can question or challenge without fear of negative repercussions. We support one another and take responsibility for ourselves.
We are Humble!
We’re all in this together. There is no room for ego or hierarchy mentality here. We are unpretentious and approachable. We support and appreciate one another. We regularly seek feedback without defensiveness. We reflect on our activities and the impact we have on others.
We Take Care of the Rest!
We view everything we do through the lens of the hospitals. We seek to understand first. Every decision we make is based on impact to patient care, client service, and hospitals teams. We do what’s best for the hospitals, not just Home Office.
