What does that all mean? Think about the average SMB’s IT environment—it’s a messy spaghetti of vendors, suppliers, and consultants, all with their own agenda, technology and support. We simplify that complexity with a single solution, taking full ownership of the client’s technology outcomes so they can focus on their business.
We are a 35-year-old organization with offices in California, New York, Toronto and Scotland. Our user based is 1.5M users worldwide and includes the full spectrum, from solo proprietors to Fortune 100 clients.
Who We Are
As an end-to-end solutions provider, our products and services portfolio includes virtual desktop (DaaS), private cloud, case management software (CMS), email hosting services, security endpoint protection, business continuity (BCP), and on-premise solutions. Since 1983, we have delivered on-demand services to over 1.5 million users worldwide and are recognized by Forbes as one of America’s fastest growing companies.
We were founded on one simple concept: improving the lives of professionals through the use of technology. Our core competencies serve to simplify the adoption, implementation, and management of technology to quickly increase revenues, reduce costs, and maximize efficiencies, while keeping security and compliance at the forefront. We act like a big start up. We move fast, we grow fast, and we have a growing suite of products.
The Tier 2 Support Engineer takes ownership of complicated technical issues and drives them to resolution. The Tier 2 Support Engineer helps to craft processes, procedures, templates, and tools to help propagate knowledge within the team. The Tier 2 Support Engineer will be instrumental in ensuring that company systems run efficiently, and end users have an optimal experience regarding any computer, application and platform queries. Location: This role is remote and open to candidates in Ontario, Canada
Job Duties & Responsibilities:
Requirements
Qualifications and Skills:
2+ years’ experience in a Software troubleshootingclient services role
Knowledge of accounting and billing; be able to investigate reportsdatabase for any disruption of data and payments.
Experience with help desk support software and ticketing systems
Excellent oral and written communication skills
Must have flexible availability to work statutory holidays and occasional weekends
Benefits
What We Offer:
Benefits:
Medical, Dental, Vision, and Life Insurance
Flexible PTO
Sick Days
Remote work from home option
Education reimbursement
Employee Perks:
Professional and Financial Growth
Great culture and environment
Social, Health, and Wellness Events
Anniversary Gifts
Birthday Time Off
Equal Employment Opportunity: AbacusNext is an Equal Opportunity, Affirmative Action Employer.
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