Senior Field Service Technician Robotics

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world’s leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/robotics For the Robotics & Discrete Automation Business we are looking for a Senior Field Service Technician who will join our Robotics Customer Service organization located in Brampton, Ontario, Canada.

Your responsibilities

• Restore the functionality of robots / robot systems.
• Deal with electrical, mechanical and software problems.
• Fill out a detailed service reports.
• Coordinating logistics and spare parts for all service visits.
• Inform the Field Service Coordinator and the Sales Engineers on possible technical improvements seen/discussed with the customer on-site.
• Provide technical support via emails/phone and from the office.
• Use the company’s IT tools to record support and service activities.
• Comply with the company’s Safety and Integrity procedures and standards.

Your background

• A technical diploma/degree in a technical field, preferably in mechanics, electric/electronics, information technology.
• Experience in servicing robot / robot systems (more than 5 years).
• Knowledge in robot programming (Rapid) will be a plus as well as knowledge on Paint or Arc Welding process.
• Willingness to travel more than 90% of the time (by car, mainly in Canada).
• Good knowledge of Windows, Word, Excel.
• Good knowledge of English language, both written and spoken.
• Strong analysis skills and the right attitude for problem solving. Ability to manage alone the repair visit on-site.
• Easiness to manage the relation with the customer.

Benefits

• Retirement plan
• Wellbeing program
• Healthcare plan
• Accident insurance

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. “For the 4th year in a row, ABB Canada has been recognized as one of Canada’s top employers by Forbes Magazine and has been ranked #1 within the industry category. Also named as Canada’s Top 100 Employers, Montreal’s Top Employers, Canada’s Top Employers for Young People, and Best Candidate Experience Award (CandE Award), ABB’s culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. #LI-Hybrid