Abbott Looking for Customer Team Lead (Retail) – Abbott Nutrition (Remote: Ontario) at Mississauga, Ontario, Canada Full Time

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is responsible for the execution of Retail Sales Strategies and the achievement of sales objectives in Canada for the entire Abbott Nutrition business. The Customer Team Lead (CTL) motivates, coaches & develops a team of Key Account Managers (3 to 4) that are ultimately responsible to execute Sales Strategy and achieves set objectives from both a top line sales and net Sales perspective (responsible for meeting Trade spend targets).

The CTL’s and their teams are responsible for growing Abbott Share in all 5 major categories: Infant formula (Similac), Children Nutritional Supplement (Pediasure), OES (Pedialyte), Adult Oral Nutritional supplement (Ensure) and Diabetes (Glucerna). This position is also a key customer facing role that requires established, credible relationships at the Executive level of our largest customers. The CTL will strategically negotiate Annual Planning which includes price, promotions, merchandising, shelf space and overall brand visibility with their key customers to drive volume and profit growth for Abbott Nutrition categories.

What You’ll Do

Leadership

• Accountable for delivering assigned sales and share goals across key categories for total portfolio they are assigned to.
• Leads complex negotiations with customers at the executive level that drive share and profitability while managing customer demands (pay-for-performance).
• Strategically analyzes and interprets data (trends) to enable accurate and timely forecasts, works collaboratively with Sales Planning Manager and Category Manager in order to bridge potential sales gaps.
• Proactively leverages their internal and external network to anticipate and respond to opportunities and challenges in a manner that maximizes AN’s return on investment.

Strategic Vision

• Creates customer business plans that align with AN’s long-range plan (LRP).
• Perform strategic analyses, and design strategic business solutions tailored to achieve customer performance, and support Abbott Nutrition’s planning.
• Reassess and adjust strategies to adapt to changes and ensure success.
• Prioritize goals, projects and plans appropriately.

Customer Relationships

• Develop and leverage a thorough knowledge of the customer, the industry and the competitive landscape.
• Develop, lead and guide creation of joint strategies and complex business negotiations and influences the executive level of the Customer organization.

Target/trade Spend Management

• Manages the Trade Spend budget to align and support the growth plan with the assigned Customer in line with Brand strategies.
• Develop alternative courses of action where necessary. Consider alternatives, risk management and impact of alternatives.
• Keeps Executive/Management Team informed on status of plans and programs, changing conditions, requirements of marketplace, competitive activity, issues and accomplishments that may affect sales results.

Development of Future Leaders

• Initiate talent management and create developmental opportunities for sales team personnel. Mentor, coach and develop.
• Establish clear expectations, provide timely, accurate feedback — both positive and negative — and take appropriate follow-up action.
• Recognize, reward and promote people based on their performance, achievement of results and development of competencies.

Required Qualifications

Business Administration (BA or B.com) in Business and/or Marketing. MBA preferred.

8 years + of broad Sales experience in CPG/OTC industry. Has preferably been in positions such as Key Account Manager, Category Development Management and/or Trade Marketing.

Strong written and oral English skills, French is an asset.

Abbott Canada is committed to the hiring, advancement and fair treatment of individuals without discrimination based on factors such as race, sex, colour, ethnic or national origin, religion, disability, age, citizenship, family or marital status, political beliefs, sexual preference or other factors included in human rights legislation. Our diversity goals for recruitment, hiring, and retention are embedded in our corporate goals, and our diversity initiatives are supported by the highest level of the organization. We strongly believe that a diverse workforce fosters more creative and innovative thinking throughout the organization. Creating an inclusive environment, where everyone is respected and valued, enables us to leverage our diversity as a business driver and strengthens our position as a global leader. Abbott strives to promote and maintain an inclusive, high-performing culture that allows all employees to reach their full potential and contribute to Abbott’s success. Join Our Talent Community to learn about upcoming job opportunities or connect with us at Abbott Canada, on LinkedIN, on Facebook and on Twitter @AbbottNews and @Abbott Global.