AbbVie Looking for Director, Business Technology Solutions, Canada at Canada Full Time

Joining AbbVie means, you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients’ lives. At AbbVie, we conduct ground-breaking science on a global scale every day. AbbVie Canada is one of the Best Workplaces in Canada whereby 90% of our employees are proud to say they work for AbbVie and 88% are proud of how we contribute to the community.

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health, and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.

When choosing your career path, choose to be remarkable.

The primary mission of the Commercial Business Technology Solutions Director is to lead and take responsibility and accountability of whole Information Technology solutions services, which includes capabilities such as Digital transformation, Data, Patient Solutions and In Field Team solutions, ensuring Canadian Affiliate receives pro-active and cost-effective solutions and services. He/she acts as a strategic thought partner to the GM and Affiliate Management Team executing aligned technology strategies in a complex environment using analytical aptitude with the ability to quickly understand business performance drivers and their impact. Plays an active role in brand teams through local teams and direct reports. Leads local BTS team to shape and identify current and emerging business needs to leverage existing technology solutions, co-create with business stakeholders and global BTS teams to balance short term and long-term objectives. Works across AbbVie BTS organizations and business functions to negotiate and secure the availability of resources (people, funding, demand) to meet the demands of the Affiliate/Enterprise. When applicable, delivering agreed upon solutions on time, within scope, and maintain local Tech Solutions complying to AbbVie Policies and Canadian regulations.

The People Leader:

Will lead and develop a team of BTS Product Line leads and/or BTS geography leads within the affiliate and be an active member of the AMT (Affiliate Management Team).

The Technology Leader:

represent the direction of technology through discussion and alignment with GMs/VPs responsible for their respective areas. The role is responsible for helping the area and affiliates maximise the value they can realise from capabilities and solutions as well as oversight for the delivery of infrastructure services into the organisation at a local level.

The success Leader:

As a subject matter expert within a global standard technology product area, they will play an active role in the planning and direction of global and local technology implementation partnering alongside CEX, Commercial teams, Affiliate leadership, and other functions. Ensuring adoption and understanding of features and feature roadmaps.

The Commercial BTS Director is expected to:

• Be recognized as the go-to person for technology leadership within the organization by providing advice and take a leading role in business technology projects

• Have input into business strategy, in areas where technology plays a significant role

• Generate projects based on knowledge of business strategy as well as local business landscape and goals – play a full and integrated role in the strategic and, where possible, the tactical planning process within the business

• Position the value and benefits of Commercial BTS across all capabilities (collaboration, digital, data & analytics, In-Field Team excellence and Patient support programs)

• Ensure that BTS Operations within the affiliate are delivered to a high-standard and in line with affiliate requirements

• Provide leadership and guidance for other BTS members within the affiliate.

• Lead the Technology strategy for the Affiliate aligned with the global BTS organization, by representing the needs of the business, and through activation of global Technology solutions, or solutions aligned with global BTS.

• Align with global Product teams to embed needs within global Product development, activation, and support.

• Tactically deliver Local solutions where product fit, timescales and affiliate budget do not allow landing of Global products in the short term. In this case strive to establish a simple migration pathway to the Global strategy.

  Technology Leadership

• Should be recognized as a key function for all matters related directly or indirectly to technology:

• Take a leadership position on all technology product related initiatives

• Speak authoritatively on technology product matters and provide guidance to the affiliate

• Create opportunities for the use of technology products

• Understand the external technical and operating model environment and become an expert in understanding how this affects AbbVie at an affiliate level

• Understand emerging technology and digital strategies within Global and in the market and understand how they will impact affiliate business strategies.

  Commercial & Business Technology Solutions

• Will play a key role in the implementation of capabilities for commercial processes. This includes the delivery, and monitoring of affiliate Commercial Solutions designed for our external stakeholders, mainly in partnership with the Brand Teams and Medical functions This will entail:

• Define, initiate, and oversee the delivery of technology projects at an affiliate level.

• Understand the local business landscape and dynamics and partner with business management to develop BTS strategies that support the key business strategies

• Ensure that projects are integrated solutions, re-using existing solutions and AbbVie-standard platforms wherever possible, and fulfil their functional business requirements, as signed off by the business partners.

• Help the customers make business decisions regarding risk, costs, measures of success and ROI (return of investment) for affiliate BTS projects

• BTS representative for affiliate business vision/strategy sessions

• Providing affiliate input for Area/global BTS vision/strategy sessions where required.

• Influencing broader AbbVie BTS strategies (area, division, corporate) through objective input and feedback, ensuring decisions & actions are consistent with the relevant business & BTS strategies

• Maintaining a high level of knowledge around these systems, and being a point of contact for the affiliate for future developments and best practice

  Compliance and Control

• Responsible for the implementation and management of BTS compliance within the affiliate.

• Responsible for compliance with, and awareness in the affiliate of, applicable Corporate and local IT policies and procedures. Primary contact for internal BTS audits

• Ensure that relationships with external parties are managed effectively and constructively, with the appropriate contractual considerations in place for AbbVie’s benefit.

• Ensure all projects are compliant with local regulatory frameworks and legal requirements.

  Monitoring of Affiliate Site BTS Operations and Infrastructure

• The Commercial BTS team has oversight of BTS Operations and Infrastructure services delivered into the affiliate, and for local BTS business processes that support day-to-day operations. Responsible:

• The development, implementation, and monitoring of any affiliate-specific services

• Liaison with Global Infrastructure Services, Global Service Desk, for escalation and feedback.

• Leadership of local third-party EUC staff

• Understanding of affiliate user experience in relation to BTS Operations and Infrastructure, the Commercial BTS team is the voice of the affiliate in discussions with global functions and should seek to continuously raise the bar for service delivery quality.

  Scope and dimension of responsibilities of the role:

• Single Point of accountability for all solutions and services provided to the affiliate in:

• In Field Team Effectiveness

• Digital Transformation (Multichannel management planning, strategy and enablement)

• Customer Relationship Management (Patients, Physicians and Payers)

• Business Analytics and Performance Management solutions

• Electronic promotional material management, including Closed Loop Marketing

• Marketing Resource Management

• External facing web site coordination

• Learning Management

• Process Automation

• IT Core services / IT compliance and information security

• Responsible of:

• Talent Management: team sized between 7-9 employees, + 2-3 outsources services.

• Local IT vendor management

• Technology Portfolio: financials, delivery, capacity and risk management, for a +250million business

• Affiliate stakeholder management: portfolio prioritization, resource allocation.

• Local change management and Value realization for enabled capabilities.

  Experience & Competencies Required:

• Ability to work effectively and highly interactively with all levels of management, BRM Skills.

• Strong independent decision-making, organizational planning, and problem-solving skills with a solution-oriented mindset.

• Influence within a matrix organisation and the ability to lead without direct authority

• Capacity to manage stakeholders: expectations and new demands.

• Successfully managing technology projects through the full lifecycle and leading product adoption

• Experience in analysing, designing, and improving and measuring business processes & outcomes

• Experience with Compliance and the SLC

• Skills to manage external service providers

• The following are highly desirable areas of competency and knowledge

• Knowledge and experience of the Commercial technology and digital landscape in Pharma

• Knowledge of capabilities and technology in pharma ecosystems (CRM, Data, Digital)

• Understand business flow of information in systems

• Understanding of, or preferably experience delivering digital strategies

  Knowledge / Education Required:

• Bachelor’s Degree in Information Technology/Computer Science, Business administration or equivalent experience, preferably in business or a closely related discipline.

• +10 years of experience in IT leading positions, working in a complex, multi-stakeholder environment across countries

  AbbVie strives to provide a French working environment for its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the following requirement, advanced amount of knowledge of English / Fluency in English is an essential requirement for the position of BTS Director including, but not limited to, for the following reasons:

• English speaking employees outside the province of Quebec.

• English speaking clients outside the province of Quebec.

• Anglophone region outside the province of Quebec.

  AbbVie is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.