ACI World – Airports Council International Looking for Coordinator Global Training at Montreal, Quebec, Canada Full Time

Reports to: Manager, Training Programs

Job Type: Permanent

Airports Council International (ACI) is the only global trade representative of the world’s airports. Established in 1991, ACI represents airports interests with Governments and international organizations such as ICAO, develops standards, policies, and recommended practices for airports, and provides information and training opportunities to raise standards around the world.

The position is based in Montreal, the world’s international hub for organizations involved in aerospace and aviation. It offers candidates a unique opportunity to work in a global environment and contribute to the delivery of ASQ products and services through the best customer support. Remote working days possible as per company policy.

I. Description

Responsible for the administration and coordination of operational activities pertaining to provision and delivery of the products and services of the Global Assessments and Training Department.

Work in consultation with the Manager, Training Programs to plan, organize, schedule and coordinate programme resources (internal and external) to tight timelines and budgets.

II. Primary Responsibilities

• Client relations: Interface with training and accreditation clients and support training centers, faculty instructors, and registered participants around the globe.
• Scheduling updates: Oversee the maintenance of the logistics related to international instructor-led training and maintain the accuracy of the training calendar.
• Budget and Invoice administration: Update budgets for each program activity and track expenditures and transactions for the related products and services. Issue and administer invoices and contracts to the client(s) as required.
• Documentation administration: Ensure that external and internal documents for the department and clients are up to date.
• Database administration: Oversee the maintenance and upkeep of the Department database in the Learning Hub used for all Global Training products and services.
• Programme Development: Contribute to the continuous improvement of department programs, procedures, and processes; conduct various analyses on products and services to better target marketing initiatives.
• Quality Assurance: Review and update quality management processes and procedures with a goal of continuous improvement.
• Other duties as assigned

III. Supervisory Responsibilities: No

IV. Working Relationships

Internal: Reports to Manager, Training Programs and works with other Global Training staff, ACI Regional and World staff as required.

External: Liaise with staff from external local and international organizations and regional offices as required. Respond to queries and draft information to ACI members on department related matters

V. Qualifications

Education and Experience

• Proven customer service experience in a fast-paced environment (aviation or hospitality industry an asset)
• At least three years’ demonstrated experience as project coordinator, operations coordinator, or similar position
• Post-secondary education or higher
• Proven experience with communications at various levels within an organization
• Proven experience in programme management and development

Skills

• Ability to work in a service-oriented culture and deliver excellent customer service (verbal and written communication skills are a must)
• Ability to demonstrate a high degree of maturity and integrity to meet tight deadlines
• Self-starter with strong project management and problem-solving skills
• Ability to learn quickly and work efficiently with minimal supervision
• Highly detail-oriented and proactive
• Tech-savvy, proficiency in MS Office and suite software (MS Excel, MS Word, MS PowerPoint) is essential. (Learning Management System knowledge an asset)
• Excellent written (document-writing, proofreading) and spoken English skills are required.
• Working knowledge of other languages is desirable – preferably French and/or Spanish

VI. Team Values

• Collaboration
• Innovation
• Accountability
• Integrity
• Sustainability

What We Offer

• Hybrid work
• Full benefits (health, vison and dental), including telemedicine
• RRSP company matching contributions
• 4 weeks of vacation per year
• Paid personal/sick days and mental health days (10- days every year)
• Cell phone paid
• Social events and recognition programs
• Opus card discount
• Casual dress
• Training
• Employee rewards and recognition program
• Tedy Wellness Spending Account