Actalent Looking for Customer Support & Payroll Associate at Calgary, Alberta, Canada Full Time

*Actalent, a leading provider of recruiting and staffing services, is currently seeking a career-oriented individual for an opportunity as a Customer Support & Payroll Associate in our Calgary Office!*

• About Actalent* With global headquarters outside of Baltimore, MD, Actalent has an existing network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, including many of the Fortune 500. We give clients access to specialized experts that drive scale, innovation, and speed to market, supporting engineering and science initiatives that advance how companies serve the world. An operating company of Allegis Group, the global leader in talent solutions, Actalent launched as a new specialized engineering and sciences talent services and workforce solutions brand in 2021. Job Summary: The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to, contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Essential Functions:
• Ensuring front office customer service (telephone and reception desk).
• Completing internal payroll.
• Resolution of all payroll and invoicing issues (adjustments, lost checks, etc.)
• Managing timecard audit and collection (including contacting contractor and/or clients for missing timecards.)
• Time and Audit Billing report audit.
• Managing the distribution and explanation of expected and actual commission numbers.
• Managing the Unemployment Process
• Managing the Worker’s Compensation Program including education, filing claims and alternate light duty locations.
• Managing the processing of payroll
• Ensuring an adequate supply of Pre-Employment Packets are on hand.
• Completing pre-employment paperwork with contractors.
• Managing contractor and internal benefits program.
• Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
• Audit of New Starts reports.
• Managing the HR folder process.
• Managing the use of DHL or FEDEX.
• Ensuring the timely processing of Tax Credit Forms.
• Ensuring adequate levels of administrative and galley supplies.
• Managing P Card account.
• Qualified candidates have the following:*
• BA/BS degree in Human Resources, Business, and Accounting preferred
• At least 1 year of previous office or administrative experience
• 2 + years’ experience in a customer service-related position
• Ability to prioritize, organize, problem solve and meet deadlines
• Candidates who qualify and and are interested, please apply.* Our Culture The Actalent experience is one of high standards for professional and personal growth, integrity, and inclusivity. Everyone has ownership in the Actalent culture. We ask each member of our team to help us build our culture by:
• Bringing their best selves to work every day in terms of caring, competitive spirit and character
• Leading by example and working with purpose and pride
• Committing to fostering an inclusive and safe workplace where everyone can be their authentic selves Our Commitment Actalent is an equal opportunity employer. We understand the power of a diverse team, celebrate differences, and promote inclusive and accessible environments. To support our colleagues in being their authentic selves and give everyone opportunities for allyship, we offer a range of employee resource groups.
• Actalent PRIDE
• Empowered Women at Actalent
• BIPOC
• Military and First Responder
• Strong Voices (Bringing people of color together to successfully build relationships through mentorship and high performing partnerships) Our Corporate Social Responsibility Strategic Partnerships We form alliances with diversity related national organizations for the contributions they make to the communities we serve, their ability to help our organization make an impact on diversity recruitment in the marketplace and the development offerings they have for our internal employees and consultants. See below for a list of current strategic partners:
• BEYA – Black Engineer of the Year Awards
• SHPE – Society of Hispanic Professional Engineers
• Women of Color Stem Conference
• Linkage’s Women in Leadership Institute
• Girlstart
• SAE Foundation
• SMASH
• National Urban League
• SASE – Society of Asian Scientists and Engineers
• Check out our Instagram and LinkedIn to see what it’s like to be part of our team: *[instagram.com/weareactalent](https://instagram.com/weareactalent)* | *[https://www.linkedin.com/company/actalentservices](https://www.linkedin.com/company/actalentservices) * *#ActalentHiringNow*

À propos d’Actalent:

Actalent relie la passion à la mission. Nos solutions de candidats talentueux et la performance de nos services produisent la valeur et les résultats, tout en apportant la compétence qui permet à nos clients de réaliser plus. Nos experts situés dans le monde entier inspirent au quotidien. Nous soutenons les initiatives essentielles en ingénierie et en sciences, par les expériences qui favorisent un développement continu. La différence, c’est nos gens. Actalent est une société d’exploitation d’Allegis Group, leader mondial des solutions de candidats talentueux.

L’entreprise souscrit au principe d’égalité d’accès à l’emploi et prendra en compte toutes les candidatures sans distinction de race, sexe, âge, couleur, religion, nationalité, statut de vétéran, handicap, orientation sexuelle, identité sexuelle, information génétique ou toute autre distinction protégée par la loi.

About Actalent:

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.