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POSITION TITLE: HRMS Support Consultant- Bilingual
REPORTS TO: Manager, Client Services
WORK HOURS: Monday to Friday, 8:00 a.m. – 8:00 p.m
LOCATION: Montreal, QC
NOTE TO ADP ASSOCIATES
An associate must be in his/her current position for a minimum of 18 months to apply for any internal openings. When applying for an internal position, please inform your leader of your application.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
PRINCIPLE ACCOUNTABILITIES:
Helpline:
- Deal with application oriented questions regarding functionality of all ADP Canada Human Resource software products and regarding data fields in the applications, their purpose, and how they relate to other data elements in the database and HR practices generally
- Assist clients in functionality and problems resolution with ADP’s standard interfaces to payroll
Technical Support:
- Investigate all technical related calls, sourcing the cause of the issue and the best path to resolution
- Determine the nature of technical related calls and escalate to technical services when necessary
General
- Document all incoming calls using the established call tracking systems
- Monitor all outstanding calls and follow up with assigned technical representative if call has been escalated
- Interact with team members to advise and communicate any client situations or requirements
- Participate in weekly and monthly meetings
- Assist and participate in HRMS special projects and functions as required
EDUCATION
BA/Diploma in Business or equivalent in education and experience.
CRITICAL POSITION CRITERIA:
- One to two years of experience in Human Resources administration, HRIS implementation, training, consulting or a related role
- Fluently bilingual: English and French
- Application knowledge on Word Processing, Spreadsheet, preferably MS Office products
- Proven record of delivering excellent customer experience.
- Strong interpersonal skills, the ability to communicate effectively (both verbal and written) and the ability to organize tasks in a logical priority.
- The ability to work independently and as part of a group or a team.
- Aptitude for learning new applications and operating environments
- HR designation is desirable
About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.
ADP is an Equal Opportunity Employer.
À PROPOS D’ ADP : Nous offrons aux entreprises des solutions pertinentes propices à leur succès. Régulièrement classée parmi les « entreprises les plus admirées » par le magazine FORTUNEMD et reconnue par ForbesMD comme une des « entreprises les plus novatrices au monde », ADP compte plus d’un demi-million de clients à l’échelle internationale et plus de 60 ans d’expérience à titre de chef de file mondial en solutions d’impartition.
ADP est un employeur à action
NOTE TO APPLICANTS:
Please note that any offer of employment will be subject to verification of employment background checks, including a criminal record check.
Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
