Who We Are
Advantage believes that stronger collaboration leads to better business results in any market and any industry. Our relationship benchmarking capabilities have become the gold standard for measuring business-to-business engagement in over 40+ countries for over 30 years.
Who We Are Seeking
The Support Specialist works with external and internal users and technical teams to troubleshoot issues with Advantage Applications and tools. The successful candidate will monitor the status of all running tools and background processes and proactively resolve, address/escalate as required.
Support Specialist understands the software development lifecycle and has a clear understanding of various automation tools, follows releases to various environments, and understands the business and technical impact of released changes.
Further, the Support Specialist will work to evolve and improve products by monitoring, analyzing, and addressing all user requests.
In other words, we need someone who:
Your Day-to-Day
Currently – in production – a variety of internal applications and external systems are used to create surveys, analyse responses, and report the results. We are maintaining current production systems and enhancing their functionality and performance.
The following are key responsibilities of a Support Specialist:
Your Skill Set
You must have experience with the following:
Has extensive knowledge in several of the following:
Nice to have:
Your Characteristics
You must have:
You must be:
Why Should You Work with Us?
The Advantage Group offers an excellent work-life balance, including the following:
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace; therefore, if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles at Advantage.
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