We are looking for a people-centric Customer Success Associate to help us drive customer excellence at Air! As a Customer Success Associate, you’ll be responsible for the success of our customers. You’ll partner with customers to understand their business objectives and align them with product capabilities. You’ll lead customer onboardings, regular success calls, and serve as the “voice of the customer” in internal meetings. You’ll be responsible for driving high product usage, and value across our customer base.
The Role
Requirements
Benefits
Our company culture was built around a tireless pursuit to be the best at what we do. We’re entrepreneurial and focused: tackling problems head-on without ego. We communicate with empathy. We speak directly, listen thoughtfully, and ask questions. We previously worked out of a cozy warehouse in Brooklyn, but are currently distributed around the globe. This is a remote role.
Air contributes 90% to medical, dental, and vision insurance and 75% to dependent coverage. Employees also have life insurance, disability insurance, and membership to One Medical. We offer a generous work from home stipend, professional development reimbursement, and unlimited vacation days. Although we are still early stage, we are always seeking ways to invest in the long-term health, wellness, and continued education of our employees.
At Air, we believe that it takes a diversity of thought, culture, race, sexual orientation, and outlook to build a world-class business. We value unique contributions and welcome people of all backgrounds, experiences, and perspectives to join us at Air.
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