service center representative
Are you looking for career opportunities within a global,
growing real estate company?
Then you might be our next Service Center Representative.
Join us and be a part of our journey.
job description
Akelius is seeking an English speaking service center representative (part-time) to join the North American Service Center team.
The Service Center Representatives are the first point of contact for our residents, prospective tenants, property management staff and leasing teams.
S/he maintains a high degree of focus in dealing with multiple situations that are people focused.
S/he takes responsibility as being the best of the best while delivering exceptional service to residents in a fast-paced environment.
offer courteous and personalized service to our customers by communicating with them via email or telephone
answer customer telephone calls, e-mails in a courteous and timely manner
ensure superior customer satisfaction
create, input data entry for, and execute work orders for residents with detailed information
dispatch work orders to trades personnel
liaise with property management and leasing teams
follow up work order completion
assist with rent reminders
manage priority situations in a professional manner
adherence to all company service center metrics.
partake in open communication with the service center team and management for improvements, suggestions and input
other duties as assigned
who you are
minimum, 1-2 years experience in a customer service/call center role
customer centric focused, positive, professional and friendly
excellent verbal and written English communication skills
Spanish is an asset
problem solving – ownership of responsibilities, able to anticipate and address issues, solutions-focused and driven
a team player
calm and collected
time management
real estate experience helpful (knowledge of Yardi an asset)
about Akelius
Akelius acquires, upgrades, manages residential properties.
Akelius owns rental apartments in the metropolitan cities New York, Boston, Washington D.C., Austin, Ottawa, Montreal, Quebec City, Toronto, London, and Paris.
Read more at www.akelius.com (https://www.akelius.com/en/career)
Akelius Canada is committed to providing accommodations for employees with disabilities. If you are contacted for this position and require a specific accommodation because of a disability or a medical need, please let the HR team know.
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