Alberta Energy Regulator Looking for Student, Digital Workplace Analyst at Calgary, AB Full Time

Location(s): Calgary
Employment Type: Student, 4 months

Student, Digital Workplace Analyst

The Opportunity

The Alberta Energy Regulator (AER) is leveraging enterprise and modern technologies to support and enable energy regulation today and into the future.

The Information Management and Technology branch within the AER is looking for a Student, Digital Workplace Analyst to join its talented team of professionals in the Digital Workplace Solutions Team. As a Digital Workplace Analyst, you will be responsible for supporting branch operations by applying technical knowledge to product support for AER’s enterprise productivity, content and collaboration services. You will provide the second level support for IT incidents and service requests for tools such as Microsoft 365 (Teams, OneDrive, SharePoint), end user devices, mobility, and web portals.

This position is part of a fun, dynamic team whose responsibilities include all facets of technology to support a modern workplace. You will work in partnership with many groups to support the organization in achieving its mandate and strategic objectives.

Your Key Responsibilities:

• Triage and respond to second level support requests, incidents, and inquiries. Collaborate with other analysts, technical leads, architects, and vendors to troubleshoot and resolve issues to ensure the timely resolution of support tickets.

• Participate in implementing enhancements, new features, additional capability to product and services.

• Provide support, user training and knowledge transfer to service desk.

• Manage permissions, monitor performance, troubleshoot system issues, and perform system admin tasks.

• Maintain a basic level of expertise and stays current on broad range trends with respect to mobility, collaboration, and content management tools. Identifies potential changes and improvements for consideration.

Qualifications:

• Second- or third-year student working towards a bachelor’s degree in information technology, computer science or related discipline.

• Strong analytical thinking and troubleshooting skills (i.e. ability to identify problems, creatively think of solutions, and decide on the best course of action regarding the situation).

• Possesses a strong customer service orientation and technical skills, integrity, and a passion for excellence.

• Strong organization, communication (verbal and written) and time management skills.

• Microsoft training or certifications in Azure, M365 or Windows would an asset.

• Scripting experience with powershell and vbscript would be an asset.

Additional Requirements and Information:

• This position is a full-time summer student position which is expected to last approximately 4 months.

• Proof of enrollment in a registered institution and returning to studies following this placement will be a condition of hire.

• All applicants must be legally entitled to work in Canada at the time of application.

AER Hybrid Work Program

To honour our commitment to diversity, equity and inclusion, enhance employee attraction and retention and increase environmental sustainability, the AER offers a flexible work framework that provides for hybrid work and flexible hours.

What does our hybrid work model look like?

• Combination of in-office and remote work based on your preference and business needs!

• Flexible work hours, while committing to being available during our core hours of 9:00am – 3:00pm

If you choose to participate in the hybrid program, you will:

• Be provided with an AER computer or laptop when working in the office.

• Need to have access to a personal computer when working from home (unless assigned an AER laptop – dependant on business need).

• Have a high-speed internet connection with a minimum of 50 Mbps for downloads and 30 Mbps for uploads when working remotely.

Benefits at the AER

• Work/Life Balance time off programs

• Employee & Family Assistance Program

• Visit our careers page

for more details on all the AER has to offer!

For Internal Applicants Only

• In the event a current AER employee would like to apply for an internal posting, the employee will inform their leader prior to submitting their application.

• Please note: Should an individual with the required qualifications not be available, applicants with closely related qualifications may be considered. As a result, the position may be redesigned and/or reclassified.

• This position is eligible as a Temporary Assignment. Should the successful employee be a permanent employee, they would retain their permanent status for the term of the contract and potentially be eligible for Acting Pay as per the AER’s Compensation Policy. At the end of the assignment, the employee would either return to their current role or be reassigned to an equivalent role within the organization.

Please note, this job advertisement will close on Feb 21, 2023 at midnight.

Job Type: Full-time