An exciting leadership opportunity at the Sturgeon Community Hospital within Critical Care, the Patient Care Manager (PCM), reporting directly to the Site Director, SCH, provides operational and clinical leadership and support to Unit Managers, Clinical Nurse Educators and front-line staff, to ensure the delivery of high quality, patient/family centered care.
PCM is the key contact for the SCH Emergency, Ambulatory Care, Endoscopy. Respiratory Therapy, Allied Health, Clinical Educators, Patient Services Supervisors and Volunteer service programs on site. The PCM oversees the management of human and financial resources, identifies and addresses safety and quality issues, develops and monitors performance indicators, collaborates with all members of the interdisciplinary team, leads committees and initiatives, and provides continuous coaching and mentoring of members of the leadership team. The PCM develops effective working relationships with departmental leaders across the SCH site as well as physicians, frontline managers, and staff to develop and implement change initiatives. The PCM position is essential to daily operations and works actively to remove barriers to patient flow, supporting education, and communicating with patients and families. The successful candidate must have a strong understanding and demonstrate the AHS core values.
Required Qualifications:
Baccalaureate degree in a health care discipline and 5 years management experience in an acute care setting is required. Current registration with applicable professional College required. Excellence in transferable/” soft” skills, including communication, teamwork and problem solving required. Equivalencies may be considered.
Additional Required Qualifications:
Proven coaching and mentorship skills required as well as excellent conflict resolution and communication skills. Proficiency in Outlook, Power Point, and Word required; as well as working knowledge of Excel.
Preferred Qualifications:
Experience with Project Management and Lean Leadership is an asset. Experience with Connect Care, ESP, e People, e Manager, Oracle is an asset.
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