Allocadia Looking for Associate Account Manager (Remote – North America) at Vancouver, BC Full Time

At BrandMaker, newly combined with Marketing Operations leaders, Allocadia and Hive9, we help some of the largest companies in the world run marketing like a business. Core to accomplishing this is making sure thousands of marketers each year are confidently able to manage their marketing dollars with us.

The Associate Account Manager is responsible for helping to drive net retention of our customers through prospecting within our existing customer base and identifying opportunities for growth and expansion. This requires understanding our customer’s business, marketing goals and use cases, be comfortable with their adoption of BrandMaker’s solutions, and recognizing growth opportunities across the base. Partnering with the Account Managers, define account plans, identify stakeholders, develop value-based relationships and uncovering effective growth by defining and executing against an effective engagement plan using the tools at our disposal.

Success will be measured by net retention, and targets will be set on a quarterly basis.

Duties and Responsibilities:

• Act as a team player in all of our success as we learn how to help our customers stay and grow, and defining how we engage with them to do so
• Across a specific set of customers, you’ll drive a low touch renewal process to help make it easy for them to renew with BrandMaker, and help forecast renewal rates accurately across them
• Conduct research and outbound activities to generate leads for the account management team
• Partner with the Enterprise Account Management team to help engage with stakeholders and execute high impact, high value and targeted outreach across new business units and across a broad set of customers and related accounts, and ultimately, uncover leads for us to help customers grow
• Assist in identifying key stakeholders and hone messages to get them excited about doing more with BrandMaker’s software
• Ensure that all customers that attend our webinars and events are properly followed up with and can have a conversation with us
• Partner with the Customer Success organization, and are willing to adapt to how we help our customers stay and grow
• Develop a strong understanding of BrandMaker’s solutions, extending to a functional demonstration capability so you can relate to our customers well.
• Use all tools available (Salesforce, Gainsight, and others) to identify departments/groups that could use or better adopt BrandMaker’s solutions: leveraging information about how they use BrandMaker, and how they could use BrandMaker!
• Cross team collaboration is the key! Constant communication and lead development for team, along with accurate forecasting for renewals is important.

Qualifications:

• You have 3-5 years of professional working experience with 1-2 years experience working in an account management, customer success, sales or similar role.
• You are motivated, eager to grow professionally, have a human first approach to growth, who can apply your honed prospecting skills to the customer organization.
• You’re ready to expand your skill set, inspire the Account Management and Customer Success organizations with different ways we can help our customers grow, and be able to show results!
• You’re accountable to your work, but also hold those around you accountable, too!
• You can trust the team around you. When something’s not right, you can feel safe about providing feedback
• You understand how Marketing Operations, Finance, Marketing Director’s, VP’s, and CMO’s can invest in BrandMaker
• You are knowledgeable about the Marketing Operations, Marketing

What it’s like to work here:

• We are an equal opportunity employer and believe our diversity drives our success which helps us create the best experiences for our customers
• Performance-driven culture with an opportunity to work with passionate people who are goal-oriented and are aligned to building a world class SaaS company
• Collaborative, fun work environment, where laughing and learning go together
• Comprehensive extended health and dental benefits
• Discretionary/unlimited paid time off

About BrandMaker

BrandMaker is a global leader of marketing operations and MRM (marketing resource management) solutions. The BrandMaker marketing operation suite enables marketers to lead with confidence, accelerate time to market, and increase revenue contribution by helping them plan, predict, invest, execute, and improve performance. By fully integrating marketing planning, financial, performance, work, and asset management in one solution, BrandMaker improves visibility, efficiency, collaboration, and outcomes.

Recognized as a leader in Forrester’s Wave for Marketing Resource Management, 2020, BrandMaker is used by more than 625,000 users at 350+ leading enterprises, including Autodesk, BestBuy, Daimler, Deutsche Bank, and Land O’Lakes