Alpha Auto Group Looking for Administrative Receptionist (Automotive Retail) at Ottawa, Ontario, Canada Full Time

Alpha Auto Group (“AAG”) is a growing and nationally focused auto dealer group based in Toronto, with various locations across Canada and the USA. AAG’s mission is deeply rooted in delivering best in class service for our valued customers by putting our customers first through world class service.

In order to meet this mission, it’s important that the successful candidate bring a high level of service, skill, willingness to grow and collaborate and drive, set and meet goals, both personally and collaboratively.

With the ever increasing demand for support and service in the auto industry, our Mini Ottawa location is looking for an experienced Sales Receptionist.

Monday – Saturday 8:30am- 4:30pm

Responsibilities

• Customer Advocate:
• Record every service customer invoice in an Excel spreadsheet.
• Call each service customer the day or two after their service to ask about their experience and note any feedback
• If they had issues or complaints, note them, and bring them to a service advisor or manager to be followed up with and resolve
• Record details of every call and customer feedback into the Excel spreadsheets.
• Monitor customer survey responses and scores on InMoment
• Create two daily reports to management about CSI survey scores, using the CSI
• Daily report Excel spreadsheets
• In the afternoon/evening report, write a detailed list of calls answered or unanswered, with a description of each caller’s feedback.
• Business Admin:
• Assist in licensing vehicles for sales in both Ontario and Quebec
• Assist sales with completing sales transactions and logging all licensing transactions
• Complete daily receipt submissions for the accounting department
• Collect sales and service receipts and cross reference the POS machine breakdown to ensure all receipts are accounted for, then pass to parts for them to reconcile their receipts.
• Receive and stock in new vehicles, manage keys and stock tags for new and used vehicles
• Various other duties to assist in the functioning of both the service and sales department

Receptionist:

• Answer calls for both service and sales department, direct them to appropriate persons or take messages as needed.
• Assist in creating some service appointments in XTime

Qualifications

• Previous experience in an administrative role
• Deep passion and interest in human centered customer experiences
• High attention to detail and able to work with minimal supervision
• Comfort working with all levels of staff and customers
• Strong verbal and written skills and proficiency in English

Proficient in Microsoft Office Applications (Excel, Word, Outlook)