Alpha Auto Group Looking for Service Advisor Automotive at Barrie, Ontario, Canada Full Time

Are you ready to embark on an exciting journey with Alpha Auto Group (AAG), a growing auto dealer group world-wide? We’re not your average auto group!

At AAG, our passion for cars is matched only by our dedication to delivering an unforgettable customer experience. As a customer centric organization, AAG’s mission is deeply rooted in providing a best-in-class customer experience with our customers at the heart of all of our decision making.

Come join our team as a Service Advisor at our Barrie Honda location, and you’ll become an integral part of our growing business. We’re seeking candidates who embody integrity, urgency, positivity, and a collaborative spirit. If you demonstrate a healthy work ethic and embrace a mindset of continuous growth, we’re eager to hear from you.

Please know that the full compensation listed for this position is dependent on a commission-based bonus structure. The salary range mentioned in the job posting represents the potential earnings of this role.

Responsibilities

• Work directly with customers and technicians to ensure that there is ongoing communication and effective operations within the service department.
• Work under timelines without compromising quality of work.
• Handle all customer service related questions and concerns with a genuine intent to advise and help solve their problem.
• Build strong rapport with customers and create a customer base through effective contact methods that make sense for the customer, including inbound and outbound telephone calls.
• Considerate of the customer experience, willing to consistently commit to following through with prospecting calls and follow-up with customers within specific time frames.
• Work with KPI’s to determine areas of high and low performance and interest in continuous personal and professional growth.

Qualifications

• High attention to detail/organization/time management and able to work with minimal supervision.
• Knowledge of automotive servicing methods.
• Desire and excitement to work in a team-based environment and work collaboratively towards common goals.
• Deep passion and interest in human centered customer experiences.
• Comfort working with all levels of staff and customers.
• Highly effective communicator (written and verbal), interpersonal and negotiation skills in order to work with customers, colleagues and numerous outside suppliers and stakeholders.
• Adapt quickly to changing priorities and conditions.
• Growth mindset – open to continuous coaching, feedback and support in development.
• Proficient in Microsoft Office Applications. (Excel, Word, Outlook)
• 1-2 years of experience in a dealership environment is preferred but not required.