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We are looking for a Customer Service Agent – Real Estate – for our offices located near the Lionel Groulx metro station.
The position is temporary, full time: 35 hours – Monday to Friday from 9am to 5pm.
Flexibility is an asset : occasional evening replacements may be needed.
Salary: $24.45/hr.
You will be in charge of answering calls from tenants regarding requests for assistance with various problems regarding their units (breakdowns, sanitation problems, intervention requests, etc.).
Responsibilities:
– Take calls according to the dispatch process.
– Answer telephone requests, gather information to identify the nature and urgency of the situation and to determine the appropriate response.
– Capture information regarding maintenance and repair problems from the tenant and forward it to the appropriate people.
– Communicate immediately with the priority responder when the situation requires it and stay on the line to dispatch other necessary resources to the scene of the event.
– Communicate all relevant events to the appropriate officials.
– Compile and analyze data from the call management system when requested.
– Communicate with tenants to obtain more information when requested by the resource people.
Profile required
:
– Fluently bilingual.
– Mastery of the principles of computer terminal operation and telephone systems.
– Excellent customer service.
– Organizational and planning skills.
– Strong communication, interpersonal and teamwork skills.
– Courtesy.
Don’t wait any longer! Send us your résumé now!
As an equal opportunity employer, Personnel Alter Ego values diversity in its workforce and seeks to ensure all groups remain fairly represented. Candidates must have the legal right to work in Canada.
