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Working in the field of real estate, our client is looking for a person whose main role will be to carry out various pilot projects in social housing and any other activity within the service, particularly those relating to the selection, rental and renewal of leases of housing units.
Examples of tasks and responsibilities:
-Meet customers, tenants, applicants and owners or their agents, both at home and in the office.
-Receive, visit, guide, inform and advise clients on lease preparation, complaint management, neighbourhood selection, alternative services, regulations, standards, procedures and other government programs.
-Visit new tenants and welcome multi-ethnic customers. If necessary, visit tenants when changing housing for health or psychosocial reasons; if necessary, advise the landlord on the intervention measures available (interim injunction, health network resources, police officers, etc.).
-Carry out file analysis (verification and validation of supporting documents), assess customer needs, match vacant dwellings, calculate rent payable, conduct basic checks on payments to landlords, verify cases of illegal occupation in order to correct the situation and follow up on work and repairs in housing.
-Carry out the identification and evaluation of new dwellings or buildings; negotiate agreements of any kind (negotiation of price in relation to rent increases or when services are reduced, etc.) with representatives of the private sector or paragovernmental organizations and present them to his/her supervisor for approval.
-Carry out the management of complaints from tenants and landlords as well as crisis situations; analyze problems and propose solutions in order to reach agreements.
-Ensure the activities of rental of housing and parking; change of housing (mandatory, psychosocial and health), visits and promotion of housing, preparation, renewal and signature or termination of leases, creation and computer modification of addition and change of owner, coordination of key delivery.
-Participate in the development of methods, standards and procedures, participate in various projects within his/her field of activities and represent the company with organizations including the Régie du logement and assist his/her colleagues.
-Perform any related activities that he or she is reasonably able to perform.
Profile sought:
-Excellent customer service
-Significant experience with a disadvantaged clientele
-Experience in monitoring and coordinating projects
-Ability to manage complex files
-Perfectly bilingual orally
-Good sense of organization and planning
-Good knowledge of office automation and usual software (Office suite)
-Very good writing skills in French (correspondence, reports, recommendations, etc.)
-Autonomy and resourcefulness.
Do you like contact with people? Do you like to take on new challenges regularly? Let us know your interests!
As an equal opportunity employer, Personnel Alter Ego values diversity in its workforce and seeks to ensure all groups remain fairly represented. Candidates must have the legal right to work in Canada.
