Amazon.com.ca, Inc. Looking for Sr. Customer Advisor at Toronto, ON Full Time

Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.

With the recent launch of Amazon Business in Canada, we are expanding our North American sales team to make buying even easier for Canadian business customers across all verticals. Companies can now easily manage their procurement needs and purchase supplies through Amazon Business and Business Prime.

Customer Advisors in the Enterprise segment are responsible for building and managing their book of business leveraging solution-selling, traditional and digital prospecting tactics, and supporting long-term strategic customer relationships. The primary areas of responsibility include prospecting, expert knowledge of features and products to create a personalized solution for each institution (feature adoption), and developing relationships with buying decision makers across functional areas such as Information Technology, Facilities, and more.
Customer Advisors will ensure recommended solutions meet our customer’s procurement needs and will recommend approaches and alternatives that fit their environment, including but not limited to contracting and competitive requirements unique to public institutions, eProcurement integration, advanced payment, and automated reconciliation processes. The candidate will work closely with customers to manage deployment and ensure that our solutions are successfully adopted.

Ideal candidates will have relevant consultative sales experience and have a proven track record of meeting and exceeding program goals and revenue targets.

Roles and Responsibilities – Initiate prospecting and lead generation activities businesses and organizations

• Assisting customers with registration and presenting registered customers with Amazon Business account tours
• Meet or exceed targets for customer acquisition and customer spend adoption
• Educating and networking with key prospect and customer contacts
• Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams.
• Drive customer satisfaction
• Work closely with marketing, merchandising, business development, customer service and other key internal Amazon stakeholders

A day in the life

About the hiring group

Job responsibilities

• Strong ownership, bias for action and willingness to role-up your sleeves
• Expert use of MS Office Suite, CRMs (e.g. Salesforce.com) and other systems
• Knowledge of procurement and source to pay methods at small and medium businesses
• Active listener and effective communicator
• Ability to prioritize and demonstrate relentless discipline in achieving goals
• Proven ability to influence others
• Displays strong leadership skills
• Innovate with and on behalf of customer and starting with our customers and working backward

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.