The Manager, Colleague & Labour Relations (CLR), will be a member of the Canada Colleague Experience Group “CEG” (formerly Human Resources) and will be responsible for championing solutions that drive a fair and consistent colleague experience, support the business and minimize legal exposure. While demonstrating the American Express Leadership Behaviours and Blue Box Values, this individual will:
Continuously seek opportunities to deliver the highest quality employment and labour relations solutions
Drive proactive, data-driven trend identification and solutions to support CEG and business strategies
Establish and maintain strong risk, control, privacy and audit practices across all processes, programs and partners
Build strong relationships with key stakeholders throughout American Express including Colleague Strategic Partners (formerly HR Business Partners), Compliance, Safety, Security, Internal Audit, Health and Wellness and General Counsel’s Organization
General Responsibilities:
Subject matter expert and internal resource for leaders and colleagues focused on handling complex and sensitive colleague concerns and investigations, including interpersonal conflicts in the workplace, terminations, colleague complaints, investigating allegations of harassment, discrimination, and retaliation.
Provide guidance and consultation to Leaders and Colleague Strategic Partners with respect to reductions in force and reorganizations.
Manage and administer a broad range of tasks and projects, which include interpreting policies and procedures as well as ensuring adherence to and the proper administration of the performance management process.
Demonstrate an enterprise mindset that makes effective decisions and recommendations based on data-driven insights that positively impact the colleague experience across the market.
Facilitate training for business leaders, colleagues and CEG on appropriate Colleague & Labour Relations issues to maintain a productive workforce and to ensure compliance with federal and provincial legislation in Canada.
Stay up-to-date with the regulatory and legislative landscape to ensure American Express Canada is meeting the legal obligations.
Qualifications:
5+ years of progressive HR experience with concentration in Employee & Labour Relations
A Bachelor’s degree in Business Administration, Human Resources or a related discipline; Certified Human Resources Leader (CHRL) preferred
A solid understanding of the Canada Labour Code, Ontario Employment Standards Act, Canada Human Rights Act and Ontario Human Rights Code
Prior knowledge and experience in conducting sensitive investigations
Strong organizational skills and a demonstrated drive for results
Excellent communication and presentation skills; able to cascade complex messages in simple form
Excellent relationship and interpersonal skills, including the ability to influence leaders and colleagues at all levels, challenge the status quo, confront difficult issues and demonstrate a high degree of comfort with ambiguity
Change leader who exemplifies resiliency and creates an inspiring vision to help bring others along the change curve
American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person’s age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.
In order to work in or visit any of our offices in Canada we require colleagues to be fully vaccinated against COVID-19.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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