Andrew Peller Limited Looking for Wine Country Concierge (Inbound Customer Service) at Kelowna, BC Full Time

At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, we inspire teammates to be extraordinary every day.

Who We Are

We are one of Canada’s largest and oldest wine companies with a rich heritage in quality winemaking.

We produce some of Canada’s most recognized brands and offer our teammates a challenging and rewarding employment experience.

We are seeking extraordinary, enthusiastic Wine Country Concierges – Okanagan Valley, BC to join our National Wine Country Team. The Okanagan Valley is a top British Columbia wine region producing award-winning vintages. We have five (5) wineries located in South and North Okanagan. Three (3) are in South Okanagan BC: Red Rooster, Tinhorn Creek Winery and Black Hills Estate Winery, and two (2) in the North Okanagan: Sandhill & Wayne Gretzky Estate Winery and Gray Monk Estate Winery, including The Lookout Restaurant at Gray Monk. We are fortunate to have a a diverse range of fruit-friendly terroirs and an ever-growing pool of passionate vintners. Sunny and hot with fragrant sage, lavender fields, and vineyards spanning the hillsides, the long valley is filled with an expansive lake.

Reporting to the Wine Country Concierge Manager, the Wine Country Concierge(s) will act as the ambassadors responsible for understanding all experiences, including dining, events, at our five (5) wineries, ensuring cross-property experiences and bookings are a part of each guest experience, with a significant focus on creating an inviting and memorable impression of all Estate Wine Group properties.

We are recruiting for seasonal teammates, starting in May!

We offer:
Competitive hourly rate!

Thirty Five to Fourty hours during peak season!*

Employee gift card to be used on products, restaurant or experiences

Incentives based on wine clubs sold

Best in class wine, beer and whisky education program

Access to our Employees Assistance Program, Learning Library and Development Seminars

We are looking for a teammate with:
Post-secondary education in Tourism, Hospitality or Business an asset, combined with knowledge and education in the wine/spirits

Passion for delivering exceptional experiences and an understanding of Guest/Customer service excellence

Enthusiastic and welcoming attitude with a professional presentation

Ability to pay attention to detail and ability to effectively handle multiple tasks simultaneously

Proficiency in Microsoft Office programs an asset with a focus on Word and Excel

Smart Serve Certification

This teammate will be accountable for:
Act as an ambassador, representing our five (5) wineries in the British Columbia: Black Hills Estate Winery, Tinhorn Creek Vineyards, Red Rooster, Sandhill & Wayne Gretzky Estate Winery, Gray Monk Estate Winery, and The Lookout Restaurant at Gray Monk Estate Winery

Answering phone and email inquiries from guests, greeting them, and attending to their specific requirements in a friendly and helpful manner

Communicating details of tours, experiences, wine boutique and restaurant offerings

Building and upselling cross-property itineraries via inbound phone calls

Achieving and/or exceeding assigned daily sales targets, including Wine Club memberships

Answering Western Estate winery e-mail enquiries

Data entry for Wine Country ballots at Western Estate wineries

Facilitating weekly and yearly consumer surveys through database

Attending team and channel meetings as requested ensuring all relevant information is communicated

Follows safe work procedures/practices; reports any unsafe working conditions/hazards to assigned Manager on Duty.

Criminal Record Check as per the Payment Card Industry Data Security Standard (PCI DSS) requirement 12.7

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted. In addition, per our “Internal Job Posting Policy”; internal candidates should be in their current position for one (1) year and their performance must be in good standing.

Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment.