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Applied Biological Materials Inc. is a Vancouver-based biotech company that develops and markets research reagents to the life science community and the biotech industry. In light of the need to expand our rapid business expansion, abm is currently looking for a Technical & Customer Support Assistant to join our team. The successful candidate(s) will have plenty of opportunities for fast track career development while being part of a highly diverse, innovative and interactive cohort of scientists and colleagues.
Responsibilities will include, but not limited to:
- Communicate effectively with customers via email and phone to provide support on technical and order questions
- Handle and manage customer inquiries and orders while ensuring high quality and timely expedition of customer requests
- Provide experimental guidance and product support to assist customers with resolving technical issues
- Generate price quotations for customized biotech services and products
- Help customers understand the applications of our products
- Collaborate with logistics team on product shipment and relevant documentation
- Follow up on customer orders, production timeline and shipment statuses
- Work with production teams and contribute ideas to improve customer satisfaction
- Analyze and suggest solutions to problems that may be non-standard/unstructured and may require conceptual/creative thinking
- Other technical and customer support and up-selling related tasks
Qualifications
- Candidate must possess at least Bachelor of Science degree in relevant Life Science fields such as Microbiology, Biochemistry or Biology; Master’s degree preferred
- Past experience working in the service, retail or customer care industries is an asset
- Good publication record and solid knowledge in cell biology and plasmid construction and recombinant DNA technology (CRISPR and viral transduction experience also helpful) *please highlight cell culture and/or cloning experience and skills in application*
- Strong desire to provide exceptional customer support, going above and beyond to address customer core needs; at least 1 year of customer service experience in a research reagent company is preferred
- Strong analytical approach to troubleshooting, and proven ability to problem-solve independently
- Excellent verbal and written English communication skills
- Positive attitude, pro-active, detail-oriented and possesses a relentless drive to learn and take responsibility
- Excellent time management skills, ability to multitask, and work in a fast-paced environment
- Excellent organization skills
**This is an onsite position at our headquarters in Richmond BC. Successful candidate must be able to start working onsite from start date and there will not be relocation allowance.
