Aramark Looking for IT Technical Analyst – Field Services at Toronto, ON Full Time

Overview:
The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here at http://careers.aramark.com or connect with us on Facebook, Instagram and Twitter.

Description:
The IT Technical Analyst supports our consumer Point of Sale (POS) and ecommerce solutions. This critical position will allow you to develop extensive skills in the application management, and environment support of multiple business critical applications. These include centrally managed POS, Financial Analysis.

The position will have responsibility for the maintenance and analysis of payment technologies, as well as the continual maintenance of application security, particularly Payment Card Industry (PCI) certification in the environment.

The ideal candidate can be located in Ottawa or Toronto and would travel between both locations.

This client / office location requires all individuals working on site to be double vaccinated against COVID-19.

Perform second level support of payment technology solutions including reconciliation and trend analysis.

Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.

Analyzes and resolves incidents and requests regarding use of application software or hardware.

Logs and tracks incidents and requests from identification through resolution.

Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.

Ensure application and user security in the production environment to applicable PCI standards.

Grows general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact

Maintain proper documentation of current environment configurations and processes.

Elevate appropriate issues to the third level support/application team for resolution

Ability to communicate effectively to customers and clients while providing necessary updates and troubleshooting steps

Manage application and environment deployments and upgrades with a focus on environment stability, availability, and proper documentation.

Performs other duties as assigned

Qualifications:
Associates Degree in Information Technology Field or equivalent work experience is required. Bachelor’s Degree is desired.

Experience with Micros POS system is a plus.

Two to four years of progressively responsible experience including, but not limited to, in depth, hands on expertise with large and complex hospitality and Point of Sales systems. Strong analysis, organization, communications, interpersonal skills and project management skills are essential. Experience with hospitality customer technologies is required.

Must be able to work nights, weekends, holidays – event based hours

Must be able to travel, have a valid drivers license

Can be located in Ottawa or Toronto and would travel between both locations (all travel expences would be paid by the business following the Aramark Travel policy)

The finalist candidate for this position will need to complete and successfully pass a Criminal Background Check and a Vulnerable Sector Screening (if the operations we service require this). If hired for this position, your continued employment with us would be conditional upon Aramark being satisfied that you have successfully cleared both these conditions.